Closed Captioning

Start here with questions related to closed captioning on AZFamily.

Closed Captioning Contact Information

Do you have questions or issues related to Closed Captioning on KPHO CBS 5 or KTVK 3TV? Here's who to contact.

For immediate Closed Captioning Concerns Please, Contact Our Captioning Hotline:

KPHO/KTVK Phone: 602-207-3356
KPHO/KTVK Fax: 602-207-3747
KPHO Email: 
KTVK Email:

We will make every effort to respond or otherwise resolve your inquiry within 24 hours or one business day.

Written Closed Captioning Complaints Should Be Directed To The Following:

Jon Thorwaldson
Captioning Coordinator
5555 N. 7th Ave.
Phoenix, AZ 85013
Phone: 602-207-3356
Fax: 602-207-3747
KPHO Email: 
KTVK Email:

With your written complaint please include any contact information, such as address, telephone number and email address, the name of the program, date, time and nature of the captioning issue.

Before sending a formal written complaint, we recommend that you first contact our captioning hotline. We may be able to resolve your problem immediately without the need for a formal complaint. In any event, we will respond to your complaint within 30 days.

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