3 ON YOUR SIDE (3TV) - In a previous 3 On Your Side report, Lillian Linn explained how frustrated she was with her 2017 Nissan Pathfinder that she purchased brand new a year and a half ago.
“I did purchase a vehicle for the reliability and this vehicle is not reliable,” she said.
Her problem centers around the Pathfinder's center instrument panel continually goes out, meaning a lot of other components stop working properly like her air conditioner and radio. Even her back up camera malfunctions.
In fact, Linn showed us cellphone video showing the camera in the on position while she’s traveling forward.
“So, when you're driving you're seeing everything that's happening behind you as you’re moving forward," she said.
Linn says driving forward with the backup camera on, is incredibly distracting and dangerous.
Linn has taken the Pathfinder back to the Nissan dealer numerous times, but Nissan never can fix the problem.
After 3 On Your Side got involved and contacted Nissan, Linn says the car manufacturer seemed a little more concerned and a permanent repair seemed promising.
That's because Nissan claims to have developed some kind of update for her Pathfinder's software, and that the problem would be fixed if she brought the vehicle in once again.
“It took them a year and a half to finally have an update available and all of a sudden when 3 On Your Side got involved, they had an update that next day,” she told us.
Sounds great! But, we wanted to know what happened when Linn took the Pathfinder in for this software update.
In other words, did it work?
"It's not fixed yet,” Linn told us. “So, I'm headed back one more time."
That so-called software fix that Nissan promised didn't help at all and her instrumental panel continues to malfunction.
"I'm afraid it's not going to be taken care of," Linn said.
After another failed attempt, Linn says Nissan is simply telling her to be patient. But, her patience is running out.
"They're waiting for another representative to fly back to Phoenix to do another update or to meet with me," she said.
3 On Your Side contacted Nissan once again to find out why this latest repair didn't work and to see what they would be doing next for Linn’s ongoing problem. But, Nissan never responded to 3 On Your Side.
Linn says she's not surprised and says she believes Nissan is probably ashamed at what she calls a "lemon" vehicle.
"I'm not going to go away,” she told us. “I want the problem solved.”
3 On Your isn’t going away either. If Nissan decides to buy her Pathfinder back or if they come up with a permanent fix, we’ll let you know in a follow-up report.