PHOENIX (3TV/CBS 5) -- A power pole that was set on fire caused Cox internet customers in north Phoenix to lose internet service starting Wednesday afternoon and continuing into Thursday. 

According to Andrea Pappas, a spokeswoman for Cox, an APS power pole near Third Street and Bell Road caught fire Wednesday afternoon, damaging several thousand fiber connections that feed Cox's internet services. 

Power pole catches fire, causes major internet outage in north Phoenix

Arizona's Family viewer John Harkins captured the moment this power pole caught fire Wednesday afternoon near 3rd Street and Bell Road. The fire caused an internet outage for a large part of north Phoenix. Police are calling this an arson.

Pappas said the Cox team has been working throughout the night to restore service. By 4:40 p.m. Thursday Pappas said internet service was restored to those Cox customers.

It's not clear exactly how many customers are affected, but people from north Phoenix all the way to Anthem reported outages.

Sgt. Ann Justus with the Phoenix Police Department said initial information indicates that the fire was intentionally set. Anyone with information on this arson is asked to call Phoenix police at 602-262-6141, or to remain anonymous, call Silent Witness at 480-WITNESS, or for Spanish speakers, call 480-TESTIGO.

Stay with azfamily.com for updates on this developing story.

 

Copyright 2020 KPHO/KTVK (KPHO Broadcasting Corporation). All rights reserved.

Locations

Recommended for you