Dana Beesley is 91 years old and says his love of music is what keeps him going.
“It relaxes you. I guess you can say, music is about the one thing I have left here,” Beesley said.
And Beesley says he used music to help recover from a severe hip injury. In fact, the injury put Beesley in the hospital and then a rehab center for a few weeks. But before leaving for home, the rehab center had a presentation for medical equipment.
“The last two days of rehab they brought in this Diamond Medical Group and I ordered a bed, mattress,” he said.
According to Beesley, Diamond Medical Equipment said a medical bed, similar to a hospital bed, could be a big help when he got home. So, back in January, he ordered one for around $1,300.
“This bed I sank into it and my feet hung over the bed so I couldn't move in the darn thing and had to get it out of here,” he said.
After trying the bed out for a few days and not being satisfied, Beesley says he tried returning it. He says Diamond Medical Equipment came out and picked up the bed with no problem. But getting his money back has been the problem.
“Well right now, they're ignoring me completely. It's frustrating not to be able to get a reasonable amount back and that's the reason I'm complaining about it to Channel 3,” he said.
[SPECIAL SECTION: 3 On Your Side]
3 On Your Side got involved and we contacted Diamond Medical Equipment. We found it interesting that their brochure clearly states they have an A+ rating and are accredited with the Better Business Bureau.
In reality, that's not the case at all. The BBB says they actually revoked the company's accreditation and gave Diamond Medical Equipment an "F" rating.
Diamond Medical Equipment didn't address the issue when we asked them about it.
However, as for Beesley's refund, they claimed they were just issuing him a check the very day we made contact with them. Imagine that.
Beesley says he's been trying to get his money back since January, and with our help, the ordeal has finally landed on a "happy note."
“3 On Your Side was the only reason I got the check back. And I'm very happy with the situation and I thank Channel 3 a great deal for their help,” he said.
By the way, the company never explained why they returned $1,000 instead of what he paid, $1,300. Regardless, Beesley says it only happened with our help.
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