GILBERT (3TV/CBS 5) -- Merilyn Lashley lives in a quiet, gated community in Gilbert.
"I do feel safe here. I do," Lashley told 3 On Your Side as she was walking her dog.
But that wasn't necessarily the case when she lived in a home in Sacramento. In fact, while she lived there, she paid a company called Action Security of Sacramento a monthly fee to monitor her home just in case of a break-in.
"You know, things happen. I'm not a spring chicken anymore,” Lashley said with a laugh. “So, I felt more comfortable with a little extra protection."
But Lashley recently sold her Sacramento home and moved to Gilbert to be closer to her grown children. She's actually still unpacking.
Because she was moving, Lashley canceled her service with Action Security of Sacramento. After all, the company didn't provide service here in Arizona.
She says the company, using a holding company that purchased the debt, sent her a final notice for $880 anyway in order for her to pay out the remainder of that contract.
"And, I said, 'But, you don't provide service to the area where I'm moving to.' And they said, 'Well, you signed a contract so, you owe that money,'" she recalled
Unsatisfied, Lashley says she continued to complain.
"I said, that can't be right. That's not right and she said, 'Let me tell you what I'll do. I'll cut it in half so you only owe $440,'” Lashley remembers the representative telling her.
Lashley says she was grateful the bill was cut in half, but she still didn't agree with having to pay for a service that's not offered here.
So, she contacted 3 On Your Side.
"And, I thought 'Gee, I wonder if he [Gary Harper] can help me.' So, I sent you an email," she said.
3 On Your Side contacted Action Security of Sacramento, which has an A+ rating with the Better Business Bureau.
We also reached out to the holding company that purchased Lashley’s debt.
They looked into the matter for us and claimed the remaining $440 bill was to help pay for the expensive security equipment that was left at Lashley’s Sacramento home when she moved.
The company said it was a financial loss to them. However, at our request, they agreed to dismiss the $440 bill.
Lashley says it only happened with the help of 3 On Your Side.
“You have a big smile on your face. What's the latest?" I asked her.
“Well, I'm very relieved," she answered. "Action Security agreed to give me a zero balance, and I don't owe them any money. So, I'm very grateful."