PHOENIX (3TV/CBS 5) - Ginger Peters has been battling with a Valley dental chain ever since a dentist pulled 22 of her teeth. Finally, she says she received an offer of a refund from the company, which she turned down. But instead of a better offer, the company sent her a bill.

"I was floored," said Peters.

[ORIGINAL STORY: Woman says dentist pulled 22 teeth and made her sick]

Her trouble began more than six years ago when she said she visited a Valley dental office to get a cavity filled. Over the next few months, she says the dental office convinced her that she needed to have all of her teeth pulled and replaced with implants.

"Never in my wildest dreams did I ever think that someone would tell me in my early 40's that I was going to need a full set of dentures," she told CBS 5 Investigates in July.

Peters says that the implants did not take and dentures never fit right. The result has been extreme loss of weight and a medical condition doctors describe as "failure to thrive." She says she can eat almost nothing.

"It has caused so many issues with my body. Not just my mouth," said Peters.

In August, Gentle Dental, which now owns the dental office that treated Peters, offered her a refund of $13,740. Peters' bills show she paid $32,000 for the dental work, and she says the refund offer is not enough to pay another dentist to fix her mouth. So, she turned it down.

Instead of receiving a new offer, a bill arrived in the mail, demanding that she pay more than $6,000.

"My reaction was what am I going to do now? How my going to live the rest of my life like this?," said Peters.

CBS 5 Investigates reached out to Gentle Dental. A company official stated that the bill was a mistake. According to the official, Peters' balance should have been zeroed out, but was not. The account is now settled and Peters owes no money.

Morgan Loew's hard-hitting investigations can be seen weekdays on CBS 5 News at 6:30 p.m. and 10 p.m.

Copyright 2018 KPHO/KTVK (KPHO Broadcasting Corporation). All rights reserved.


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