A woman from Sun Lakes turned to 3 On Your Side after she said the bank mistakenly put a hold on a social security deposit, blocking her from accesssing the money.

SUN LAKES, AZ (3TV/CBS 5) -- Jeannette Robson likes to take a trip down memory lane every once in a while. And boy, does she have a lot of memories.

"This is my husband Tom with Nolan Ryan when they were in Texas," Jeannette said as she combed through a family album with 3 On Your Side. Her deceased husband is Tom Robson, a former Major League Baseball player who married Jeannette during a baseball game back in 1968.

"It was the opposing team and our team. They touched bats from second base all the way to home plate," Jeannette said as she showed us some video.

Newspapers called the ceremony the 21 Bat Salute and Jeannette and Tom remained happily married until April of this year when, unfortunately, Tom passed away due to complications from Alzheimer's.

"It was sad to go and visit him and not be able to see him move or be the same," Jeannette recalled.

But here's the problem, Tom passed away on April 20, and his Social Security check was deposited into the couple's Chase Bank account a day later on April 21. As a result, Chase Bank froze the $1,347 deposit out of concern that Social Security mistakenly gave money to a deceased man. But Jeannette says what Chase doesn't know is that the $1,347 deposit is legitimate and from the month of March when Tom was living.

"Social Security pays in arrears. So, when you get paid in April, it's a payment made in March. Tom was alive and well in March," Jeannette explained.

Jeannette says she asked Chase Bank to release the $1,347 funds, but they refused. So, 3 On Your Side got involved, and after explaining the issue, Chase Bank agreed to release the hold allowing this widow access to her $1,347. Jeannette says if it wasn't for 3 On Your Side, she wonders if she'd ever get that money.

"Gary Harper made that phone call, and then after that phone call, I received a phone call from Chase Bank, and it's all taken care of," Jeannette said. "So, I am very happy with 3 On Your Side very much. Gary did it!


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