PHOENIX (3TV/CBS 5) -- Kim Golis says thanks to 3 On Your Side; she has more than $900 back in her pocket.

"I wasn't giving up. I got Gary Harper on my side, and that was great," Golis said. "It's good to know you have someone on your side."

In a previous 3 On Your Side report, Golis explained how she used the travel website Hotels.Com to reserve a room on Coronado Island. The $510 room was for her adult daughter and her family for their annual California vacation.

Phoenix woman says travel website lost her 'guaranteed' hotel reservation

"First of all, it's Coronado, and it's June. So, getting out of Arizona in June to go to Coronado is a fabulous treat," Golis explained to 3 On Your Side.

The reservation was guaranteed by Hotels.Com. But when Golis's daughter arrived, bad news.

"So, what happens when your daughter gets to the hotel?" 3 On Your Side's Gary Harper asked. "They got there, and the hotel said they didn't have a room," she replied. "But it's guaranteed," Harper said. "That's right."

Golis had to find another available room at another hotel, but when she did, it cost around$1,415. That's about three times more than what she was expecting to pay at the other place.

"They need some place to stay. So, I said we'll do this, and I'll take it up with Hotels.Com when we get back," Golis said.

Phoenix woman reimbursed by Hotels.com

Kim Golis says thanks to 3 On Your Side; she has more than $900 back in her pocket.

Since June, Golis says she'd been battling Hotels.Com to refund her the difference she had to pay between the two rooms, right around $912. So, she contacted 3 On Your Side, and Gary Harper got a hold of the travel website. After looking into the matter, Hotels.Com promptly refunded Golis $912.

"Literally, it's been a week since Gary contacted them, and they got back to me, and I got the refund. So, what I couldn't do in three months he got done in a week," Golis said.


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