3 ON YOUR SIDE (3TV) - Rick Newton has a job that requires him to be glued to his phone.
"Well, I'm required to have a cellphone for work," Rick told 3 On Your Side. "If we're on-call, we have to have the ability to be contacted by the company."
Since having a phone is important, Newton started researching for not only a better plan, but also a better phone.
"I was with another company before and I didn't have any problems and I was like, I'll give AT&T a try," said Newton.
Newton wound up at an AT&T store where a representative told him about a great promotion that offered a free phone.
"They said if you signed up today, they would offer a free phone and no contract," said Newton.
Newton agreed to the deal and was anxious to start using that new phone that he got. However, when his first AT&T bill arrived, he realized he was being charged $15 monthly installments for that so-called "free phone." And Newton says he's been complaining to AT&T for a year about it.
"I've made 13 payments already on a free phone," Newton said.
So, 3 On Your Side got involved, and I reached out to AT&T, which looked into the matter.
After they did, AT&T agreed to return those 13 payments totaling $195. They also agreed to waive the remaining balance for the phone, which amounts to nearly $500.
Newton says he sure is glad he contacted 3 On Your Side.
"I've been dealing with this issue for 13 months. And I contacted Gary Harper and he took care of it in like a couple of days," Newton said.
AT&T was great to work with. They were quick to get involved at my request and resolve the issue and I appreciate that.