3 ON YOUR SIDE (3TV) - Amber Sulu loves her SUV. It's a 2017 Chevy Tahoe.

And, because of its size, Sulu says it keeps her kids safe while on the road.

"How does it drive?" 3 On Your Side's Gary Harper asked.

"Oh, amazing," she replied. "It drives nice. We love to travel in it. It's a nice truck."

[WATCH: 'Parking Lot Dent Repair Scam' victims contact 3 on Your Side]

Sulu says she tries to keep her vehicle looking its best all the time. So, when a stranger, out of nowhere, pulled up next to her and her husband at a red light recently, he piqued their interest.

"He flagged us down and said, 'Hey boss! Hey boss,' because I was with my husband," she said. "'Your car is very ugly with those door dings. Let me fix your car for you. And we're like, 'OK!'"

Sulu and her husband didn't know it at the time but they were about to become victims of something called the Parking Lot Dent Repair Scam. That's when a scammer approaches you, usually in a parking lot or at a red light, and offers to remove door dings and scratches for a couple of hundred bucks.

For Sulu's SUV, the cost was $500.

"It's going to look so much better," she remembers saying at the time. "No more door dings. I was super excited!"

So, she and her husband allowed the self-proclaimed body shop repairman to follow them back to their house where he got to work on that Tahoe.

"We talked to this guy. He was really persuasive," Sulu said. "A nice guy and he was even with his child and we just totally believed him."

At the house, Sulu even posted a short video clip on Instagram of the guy working on her car. Thirty minutes after starting, however, the scammer claimed he was done and said the cost was now $700 because he did more work than anticipated.

Sulu handed over the cash and then she went to look at her SUV.

Sulu couldn't believe her eyes. The scammer had applied an unknown substance to those dings and then covered it with spray coating. And those splotches are all over Sulu's Tahoe, the front, the back. Everywhere.

"When you look at your truck, how do you feel?" Harper asked.

"Angry, I'm so upset," Sulu said.

The scammer maintained the coating he applied had to set overnight and that he'd return the next day to make her vehicle look brand new. But, with money in hand, he never did come back. Instead, he left the outside of Sulu's SUV completely ruined.

And, it gets worse. Sulu's insurance company won't pay to repair the damage.

Sulu says she's left disappointed and embarrassed. And, she wants to warn others out there to not fall for the Dent Repair Scam.

"Don't do it. Absolutely don't do it. He was an amazing salesman. I'll tell you that," she said. "An amazing salesman."

Police were called regarding this situation. But, officers didn't take a report claiming that it's a civil matter. Police frequently say that during these circumstances. Unfortunately, as a result, the scam continues from victim to victim.

Gary Harper's 3 On Your Side reports air weeknights on 3TV News at 9.


Copyright 2019 KPHO/KTVK (KPHO Broadcasting Corporation). All rights reserved.


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(13) comments


Haven't heard of this scam before, never had someone try to offer me that service. However, 3OYS should do a story on the Windshield Replacement Scams going on at Valley Gas Stations and Car Washes. Had my car washed this weekend and lady from a glass company tells me I have a large chip and she can fix it for free. After the carwash was done and she is on the phone with my insurance company it is now "multiple chips" and the whole windshield needs to be replaced. Of course my insurance approves it because they know what to say. I looked at my windshield when I returned home and saw one small chip, nothing like she described to my insurance company. The installer showed up on Monday at my work, looked at the windshield and told me this does not need to be replaced. When he found out I had been solicited at a car wash he said he would not do it.

I notified my insurance company to cancel the claim and gave them the same of the glass company and the "sales" rep. They were trying to defraud my insurance company into paying to replace for a perfectly good windshield. Once they had my information and knew my insurance would pay, they could start submitting bogus claims every month, which could have resulted in cancellation of policy for excessive and/or fraudulent claims. A&E Auto Glass (Show us your cracks) recently got busted for such practices. Not to mention there has been several complaints that people are either not getting the "cash" (check) or when they do the check is returned NSF.


Fell for the ol tail light warranty! Smh


Amber Sulu is sure not too bright. Anyone who allows something like this to be done is in fact stupid. If you want something fixed there are hundreds of honest repair shops in the metro area who will do the work and do it properly. And of course the insurance company will not help out when you allow someone to mess up your property.


"Why are people so stupid?"

well Arizona change in the bad way
it's soo bad I don't trust anyone
and when someone try to speak to me
I just ignore him or her and keep walking
it's just sad how Arizona deteriorated
a special thanks for all the Arizona politicians
who obviously don't care to keep the state a nice place to live
good job and I dare all of you to knocked at my door ask me for my vote


Feel free to LEAVE.

there the troll
who live under a rock
I wish I could leave
and I would
thanks for trolling hater
Arizona just need more people like you


Sorry Comrade AZ. If you spoke English as well as you do Russian, you'd understand how if you keep walking, you don't have to worry about getting your door dings fixed. When were you in Arizona?

well my english was good enough when I take my US citizen test
something you low lives probably can't passed

are you ask me where I live in Arizona?


Italian? I doubt it. You're one of those internet tough guys. You know, the type that hide behind a keyboard and are so unhappy with their own life that they feel the need to "try" to upset other people. Keep hiding, your true colors shine.


Go make-a me a pizza

and I'm not russian
I'm worst for your kind
I'm an Italian with a US passport
now go back to sleep stupid moron

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