A couple in Mesa turns to 3 On Your Side for help, after going through what they call "the remodeling job from hell."

MESA, AZ (3TV/CBS 5) - A Mesa couple thought it would be a good idea to spruce up their bathroom. So, they found a contractor and put down more than $8,000 to get started. But six months later, they want you to see what they got for their money. "The workmanship is just awful."

When it comes to updating their bathroom, John and Carol Capadona say this is not exactly what they expected. "It is the remodeling job from hell."

In November of 2020, the Mesa couple signed a contract with Bath Makeover of Central Arizona to remodel their master bathroom. And why not? The company boasts of "thousands of satisfied clients."

"We just wanted them to pull the tub. Move the wall. Just a little bit over so that there's just a little space on the end for a cabinet, and make it a bigger shower, so where the tub once was, would all be shower."

The total remodeling cost was just over $17,000 and John and Carol paid the company nearly $8,600 to get things started. Demolition finally started in March and the Capadonas say things did not get off to a good start. "Stressful. You didn't ever know when they were coming to work or not."

And then there was another issue. The couple says their bedroom TV crashed to the floor when workers in the bathroom accidentally cut a wooden beam that was supporting the TV on the other side. John described what happened. "The TV, like, did a flip, because they cut the 2-by-4. Not long after that, workers stopped showing up, leaving behind a mess. "We just had enough."

According to the Arizona Registrar of Contractors, Bath Makeover of Central Arizona is run by a company called Axiom Solutions, based out of New Mexico. 3 On Your Side got a hold of the company. Company officials blamed John and Carol's unfinished remodeling job on the pandemic, saying workers and material are hard to come by. But they did say they are looking to resolve the issue.

John and Carol say that's great, but the only resolution they want is their $8,600 returned so they can move on. "I want my money back," they told us.  "We just want everything that we paid."


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