PHOENIX (3TV/CBS 5) -- For the past several months, Jason Gonzalez has received the advance child tax credit for his daughters, without issue. But this month when he logged into his account, instead of seeing the $500 deposit he was expecting, there was a message alerting him that the IRS is reviewing his eligibility to receive the payment. Confused, Gonzalez contacted the IRS.

"I can't find out why this is happening, when I'll get this payment, or if I get this payment," Gonzalez told 3 On Your Side. "I’m here with my hands tied, just hoping that I get this."

According to the IRS, 36 million families received child tax credits in October, totaling about $15 billion. A majority of the payments were sent via direct deposit. A spokesperson for the IRS was not able to discuss specific cases, but said in general, payments may show a pending status if a taxpayer has filed an amended tax return. The IRS will also recalculate payment amounts after 2020 returns are processed, so people who made more or less money in 2020 compared to 2019 may receive a different amount.

"I was actually depending on this money," Gonzalez said. "For Thanksgiving and Christmas, even this month for costumes, the $500 goes a long way. It really does for the kids."

In September, the IRS said about 2% of child tax credit payments were delayed because of a technical issue that has been resolved. The majority of people impacted had recently updated their bank account or address information in the IRS child tax credit portal online.

For families who do not typically file taxes, there is still time to sign up to receive advance child tax credit payments. The IRS online tool will be available until November 15, according to the agency. Eligible families can receive up to $300 per month for each child under six-years-old and up to $250 for children ages 6 to 17.

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