Family holds onto hope as their daughter remains missing

(Source: 3TV/CBS 5)

Family members of a missing Valley woman are renewing their pleas for help. They want to know any information that you might have about 19-year-old Kiera Bergman.

Bergman has been missing since August 4, and many questions remain about her disappearance.

“It’s almost three weeks now and we still have no clues as to where she is,” said Bergman’s father, Chris Bragg.

But as the days continue to drag on since Bergman went missing, her parents say they’re not giving up.

“Just holding onto the hope that our daughter may still be alive,” Bragg said.

[READ MORE: Parents of missing 19-year-old Kiera Bergman desperately searching for answers]

Since Bergman went missing, her family has passed out fliers and pleaded for the public to come forward with any new information.

“We haven’t had a lot of tips come in,” Bragg said. “But a lot of people are just reaching out just to tell us that they’re here for us.”

Meanwhile, police arrested Bergman’s ex-boyfriend on unrelated identity-fraud charges.

[RELATED: Police arrest former boyfriend of missing woman for identity theft, forgery]

“We never forget; we never give up. Most cases stay open until resolved,” said Phoenix Police Department Sgt. Vince Lewis.

Phoenix police say they’re still working the case.

“All of the people that we talked to had something to say,” Lewis said. “And we took that information from investigators, combined that with the physical evidence that they found in locations, but unfortunately there are still unanswered questions,” Lewis said.

And though these questions remain, police say there’s still hope.

[RELATED: Family, friends form search party for missing Kiera Bergman]

“We believe that there is somebody who has that critical piece of information that’s going to help us locate Kiera and hopefully bring her home safe,” Lewis said.

It’s a hope Kiera’s parents cling to.

“There’s somebody out there that knows something,” said Bergman’s mother, Kiersten Bragg. “They need to come forward and say what they do know.”

Click/tap here to download the free azfamily mobile app.

Copyright 2018 KPHO/KTVK (KPHO Broadcasting Corporation). All rights reserved.

Recommended for you