EL MIRAGE, AZ (3TV/CBS5) -- A El Mirage woman relies on the state to get to and from doctor appointments, but she says her ride hasn't been showing up.
Sara Smith says she schedules several doctor appointments each week through Medical Transportation Brokerage of Arizona, or MTBA.
She says the company constantly tells her it lost her reservation, is late to send her a ride or it just doesn’t show up.
“I just want them to actually care and know that they're affecting people's health in a really negative way,” says Smith.
She says the company is contracted through Medicaid.
“These last six appointments, they've just not shown up,” said Smith. ”Three of them say they lost my reservation altogether.”
MTBA told Arizona’s Family it’s investigating, so it can’t give us many answers.
A company representative said its dispatchers call cabs to pick up patients.
Patients make appointments at least 72 hours in advance, and then dispatch calls for a ride an hour before it's scheduled to arrive.
Smith said the lack of service is affecting her health because she’s missing appointments.
“If I had made it to this appointment four or five days earlier, could I have avoided being in the hospital?” said Smith. “Would they have been able to catch something sooner?”
Smith said she’s called to complain about a dozen times.
She said the only solution supervisors gave her is to call them earlier if the ride doesn’t show. Smith said by that time, she’s already too late to make her appointment.
Since her story aired, three more patients called the newsroom to say they have the same story.
Arizona’s Family will continue to call MTBA until it can come up with some answers.