PHOENIX (3TV/CBS 5) - It is the same story we keep hearing over and over again. People who have symptoms and want to be tested for coronavirus, but don't meet the criteria.

"I don't know; it is just upsetting. I am irritated about how hard it is to get ahold of someone, let alone have someone reject you. But for the people that actually need the help, it is unreal," said Valley resident Kayla Richey.

coronavirus testing

It's unclear when more widespread testing will be available in the state

Richey said she got sick on her way home from Italy last month. She said she has coronavirus symptoms, but her doctor didn't have access to test kits. The doctor recommended she go to the emergency room. However, she said they wouldn't test her because she didn't have a fever.

Many others, including doctors and health care providers, are echoing the same message of people getting the runaround.

"That is the part that has been the most disturbing. We have been given misinformation, incorrect information, patients have been give misinformation," said local doctor Joy Wolfe.

coronavirus testing

For now, health officials are recommending people contact their doctor if they are having symptoms

State officials confirmed in a press conference Wednesday that there is a shortage of test kits and supplies.

"When we attempted to order more of the nasal swabs and the reagent, the fluid that is used to put the swab, they have a shortage of those," said Wolfe.

Phoenix-area hospitals running short of protective gear

For now, health officials are recommending people contact their doctor if they are having symptoms and to stay home if they can't be tested. Many of the health care facilities offering coronavirus testing said you must have a doctor's recommendation to get tested.

coronavirus testing

Kayla Richey said she has coronavirus symptoms, but her doctor didn't have access to test kits.

We reached out to the Arizona Department of Health Services to confirm how many test kits the state currently has but have not heard back. We also asked when more widespread testing will be available in the state and if testing criteria will change.

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