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With unemployment numbers at record highs, many families worry about how they'll be able to make rent payments.

PHOENIX (3TV/ CBS 5) - With tens of thousands of Arizonans facing unemployment amid the coronavirus outbreak, some evictions and foreclosures are being halted. 

Here are the latest developments.

State of Arizona housing resources 

Governor Doug Ducey has issued an executive order delaying the enforcement of eviction action orders for renters impacted by COVID-19.

The order applies to renters who are quarantining due to COVID-19 or are facing economic hardship as a result of the outbreak. It will remain in effect for 120 days.

The Arizona Department of Housing offers assistance to any Arizona renter who is struggling to pay rent through the Rental Eviction Prevention Assistance program

The State of Arizona also offers assistance to any resident who is needing help paying mortgage payments with the "Save Our Home AZ" program. 

 Arizonans may qualify for:

  • Principal Reduction Assistance
  • Monthly Mortgage Subsidy Assistance for under and unemployed Arizonans
  • Second Lien Elimination Assistance

If you have any questions about delayed payment due to these uncertain times contact the Arizona Department of Housing, Monday through Friday, from 8 a.m. to 5 p.m. by calling 602-771-1000. More information about housing programs in Arizona can be found here. 

Phoenix halts evictions

The City of Phoenix has announced that it is halting all financial-related evictions for city-owned housing amid the coronavirus concerns.

HUD halting evictions, foreclosures

The U.S. Department of Housing and Urban Development (HUD) announced it will suspend foreclosures and evictions on homeowners and renters at least until the end of April.

Fannie Mae & Fannie Mac halting evictions, foreclosures

The Federal Housing Finance Agency (FHFA) directed Fannie Mae and Freddie Mac to suspend foreclosures and evictions through at least Mid-May due to the coronavirus national emergency.

Banks & Mortgage Lenders

Ally Bank

You can defer your payment for up to 120 days with no impact to your credit starting from the day you contact them. Interest will still accrue, but they won’t charge late fees on payments due during this time.

Bank of America

Bank of America is letting customers request to defer payments on mortgages and small business and auto loans in light of the coronavirus pandemic.

Customers who wish to request loan payment deferments can call the appropriate client services number to discuss their hardship, a spokesperson for the bank said.


BBVA customers who were impacted by the coronavirus should call at 1-844-222-3862 for loan, line of credit, and credit card payment deferrals or extensions. Agents are available 8AM-6PM CST Monday - Friday.

Capital One

Capital One encourages customers who may be impacted or need assistance to contact them so that they can help find a solution.


If you need help with your mortgage payment, you can call Chase at 1-800-848-9380 with questions.

If you are in the military and have been activated to respond to a disaster, you may be eligible for additional benefits. Please call their military services hotline at 1-877-469-0110.


Citibank has implemented a range of hardship programs through their service provider, Cenlar FSB. Please contact them at 1-855-839-6253 Monday-Friday 8:30am - 8pm ET and Saturday 8:30am - 5pm ET.


If you’re affected by COVID-19, call 866.949.2351. For help with your Mortgage or Home Equity, please call 855.806.4657 to talk about assistance programs that may be available to you.

TD Bank

This bank says that if you've been affected by COVID-19, reach out to see how they can support you. They may be able to provide some financial relief that can help. Call them at 1-888-751-9000 to learn more.

Wells Fargo

Wells Fargo is suspending residential property foreclosure sales, evictions and involuntary automobile repossessions. If you can't make a payment, you are urged to contact Wells Fargo.


Copyright 2020 KPHO/KTVK (KPHO Broadcasting Corporation). All rights reserved.

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