SCOTTSDALE, AZ (3TV/CBS) - At least 150 seniors who live at one Scottsdale 55+ mobile home park have spent the last 10 days with no gas.
As Thanksgiving approaches, that means no hot water, no gas stove cooking or heat at night.
Riviera Park management said there are about 150 people who live on property but 17 mobile home units are all electric and are not affected.
A Southwest Gas spokesperson confirmed it shut it off Friday, Nov. 9 because of a significant gas leak and it's too dangerous to turn it back on now.
The delay is frustrating residents like 69-year-old Frank Rangel.
"I can't shower, I can't cook," he complained. "I'm pissed off. Everybody wants this thing fixed."
Another resident said she's been heating up water with her electric skillet to bathe.
"The water is too cold," she said. "I'm concerned about the older ones who live here, that don't have a voice to speak for them. Some of them don't have heat."
Management told Arizona's Family they're doing everything they can to fix the problem as soon as possible. However, residents said they didn't see anyone actively working on the open trenches and gas lines on Monday.
Property management also explained they're working to fix the issues as soon as possible. To keep residents temporary relief, they've given out portable electric heaters, electric stovetops and have opened up the clubhouse so people can take hot showers.
Some residents don't mind the inconvenience. Others worry because it's challenging for elderly residents who are not easily mobile.
Management also said they plan to host a Thanksgiving dinner and will deliver meals to residents who are homebound.
Holly Ward, the spokeswoman for the Arizona Corporation Commission, the agency that regulates the safety of the gas lines, explained it wouldn't give Southwest Gas the green light to turn gas back on until repairs to the property's private aging gas lines are made. She explained this is a "master meter" problem.
"Gas leaks within a master meter property are a significant issue," explained Ward. "When a natural gas forms a leak, there's imminent risk of a fire."
She added, "a pressure test is required before gas service can be restored. Federal and state requirements are in place to ensure gas lines are properly tested to confirm all leaks have been repaired."
In a letter to residents, Riviera Mobile Park management blamed the Arizona Corporation Commission for why gas hasn't been restored.
It also mentioned the owner of the property has been dealing with the Woosley Fire in California and will travel to Scottsdale as soon as possible.
The letter also stated that the property has filed an injunction against the ACC.
Ward told Arizona's Family the ACC has not received that court paperwork.