PHOENIX (3TV/CBS5) − A Valley couple struggling to pay for their son’s important medical device received a much-needed visit from Arizona’s Family Surprise Squad. Dorothy, the boy’s grandmother, says the device is desperately needed.
“My beautiful grandson was born in March,” said Dorothy. “They noticed a little abnormality on his head. He needed a unique, orthopedic piece of equipment, a DOC Band Helmet. He got the helmet in August. They’re very, very expensive. They’re still paying on the first one. To find out you need a second one, is overwhelming.”
Dorothy broke into tears recalling her son Joey’s frustration.
“My son called me and said ‘Mom, I don’t know what to do,'” said Dorothy. “They need this.”
“Jackson needs this,” said 3TV’s Gina Maravilla.
“Jackson needs this,” said Dorothy.
“Are you ready to do this surprise?” said Maravilla.
“I am!” said Dorothy. “Let’s go do this!”
“Come on, let’s go, guys!” said Maravilla.
When the team arrived at the family’s home, Maravilla introduced herself to Dorothy’s daughter-in-law, Jessica. Maravilla told Jessica that Dorothy had informed her of Jackson’s condition and that she was doing a story about children in need of special medical devices.
“Can you tell me what’s going on with this little guy?” asked Maravilla.
Jessica told Gina that Jackson was fitted for a DOC Band Helmet when he was four months old. The helmet was to contour and round out the shape of his head.
“The first one didn’t work out quite as well as we had anticipated, so now we’re looking at getting another one, too,” said Jessica. “Insurance doesn’t, a lot of times, cover medical devices like that.”
“Has it stretched you financially?” said Maravilla.
“I didn’t realize how many things insurance would be so picky about,” said Jessica. “Without insurance, each one is twenty-five hundred dollars. We get some help with them but it’s still over one thousand dollars to get each one.”
“Our Valley Toyota Dealers, which sponsors Arizona’s Family Surprise Squad, has teamed up with another company and I actually want to introduce you to a friend of mine, Molly,” said Maravilla.
“We heard about Jackson,” said Molly Kaufman of Cranial Technologies, Inc.
“We heard about you having to get a second helmet and we know that his health is real important to you and it’s important to us, too. And so, we’ve partnered with 3TV and we’re going to go ahead and make sure that his second helmet is taken care of for you.”
“Thank you,” said Jessica.
“That’s not all,” said Maravilla. “Molly, there was something you guys took care of last night, right?”
“We know that you have paid for the second helmet on your credit card and that was a financial burden so that has been refunded for you,” said Molly.
“Thank you,” said Jessica.
“We look forward to helping your family in our Mesa clinic,” said Molly.
“That’s definitely a big burden to not have to worry about, especially with the end of year and holidays and that kind of stuff, too,” said Jessica.
“You have no idea what this is going to mean to Jessica and Jackson and Joey,” said Dorothy.
Thank you to Cranial Technologies, Inc. for partnering on this surprise.
Arizona’s Family Surprise Squad is sponsored by your Valley Toyota Dealers.