Updated: 19 hours ago
|By Colin Stanton and Gary Harper
The man said the airline initially was short-changing him with the compensation.
Updated: Sep. 14, 2023 at 5:08 PM MST
|By Colin Stanton and Gary Harper
Tesla had intentionally deactivated Erickson’s supercharger feature for safety reasons.
Updated: Sep. 6, 2023 at 6:16 PM MST
|By Colin Stanton and Gary Harper
Citi flagged the account for fraud and Lomax’s $120,000 mysteriously disappeared from the account.
Updated: Aug. 31, 2023 at 5:45 PM MST
|By Colin Stanton and Gary Harper
“I’m at my wit’s end," Margaret Lomax said. "I don’t know what to do anymore.”
Updated: Aug. 24, 2023 at 5:52 PM MST
|By Colin Stanton and Gary Harper
He says the repair wouldn't have happened without On Your Side's help.
Updated: Aug. 17, 2023 at 5:45 PM MST
|By Colin Stanton and Gary Harper
Marion Joyner has tried to schedule the repair to get that faulty part replaced, but was told it could take over a year.
Updated: Aug. 16, 2023 at 5:35 PM MST
|By Colin Stanton and Gary Harper
After the On Your Side aired, Oceania had a change of heart.
Updated: Aug. 9, 2023 at 5:45 PM MST
|By Colin Stanton and Gary Harper
Jessica says she’s been asking for a refund for months but says it took On Your Side to get it done.
Updated: Aug. 2, 2023 at 5:33 PM MST
|By Colin Stanton and Gary Harper
The couple had already invested tens of thousands of dollars and it was all at risk.
Updated: Aug. 1, 2023 at 6:09 PM MST
|By Gary Harper and Colin Stanton
In total, On Your Side has recovered $317,794 for the entire year so far.
Updated: Jul. 26, 2023 at 5:55 PM MST
|By Colin Stanton and Gary Harper
The USPS is changing out some of its standard post office boxes, and it's frustrating some customers severely.
Updated: Jul. 19, 2023 at 5:30 PM MST
|By Colin Stanton and Gary Harper
Oceania refuses to refund the couple the $13,000 they spent on the Amazon cruise.
Updated: Jul. 13, 2023 at 9:28 PM MST
|By Colin Stanton and Gary Harper
Jessica Grady ordered a $6,200 couch with memory foam and down filling, but she says the couch did not arrive with either of the options she paid to have.
Updated: Jul. 6, 2023 at 10:27 PM MST
|By Colin Stanton and Gary Harper
Many complaints are about basic parts of the car that have gotten more complex
Updated: Jun. 22, 2023 at 5:31 PM MST
|By Colin Stanton and Gary Harper
The couple is making headway into getting the problem fixed but there are still a lot of questions.
Updated: May. 31, 2023 at 5:30 PM MST
|By Colin Stanton and Gary Harper
The sticking point seems to be their backyard wall that previous homeowners put in years ago.
Updated: May. 30, 2023 at 6:24 PM MST
|By Gary Harper and Colin Stanton
On Your Side helped a small business owner receive $26,000 and chased down an estate sale company owner accused of taking people's money.
Updated: May. 24, 2023 at 6:15 PM MST
|By Colin Stanton and Gary Harper
According to Hammond, Farmers Insurance told her the house has to collapse and fall in before they can get involved.
Updated: May. 17, 2023 at 5:57 PM MST
|By Colin Stanton and Gary Harper
Square wouldn’t explain why they closed the account or why they would hold on to Anderson’s money for three months.
Updated: May. 10, 2023 at 5:57 PM MST
|By Colin Stanton and Gary Harper
There are some things that you need to know when it comes to tax credits and electric vehicles on the market.
Updated: May. 9, 2023 at 6:20 PM MST
|By Gary Harper and Colin Stanton
Emails often contain a link that will download malware onto your device if clicked.
Updated: Apr. 27, 2023 at 6:18 PM MST
|By Colin Stanton and Gary Harper
Thanks to On Your Side, Marija Radulovic has almost $4,000 returned from a company called Perfect Teeth.
Updated: Apr. 20, 2023 at 5:57 PM MST
|By Colin Stanton and Gary Harper
Starting in 2024, you will be allowed to roll over $35,000 into a ROTH IRA, which is a retirement account.
Updated: Apr. 17, 2023 at 6:00 AM MST
|By Colin Stanton
About 225 billion spam texts were sent out in 2022.
Updated: Apr. 14, 2023 at 6:20 PM MST
|By Consumer Reports and Colin Stanton
Consumer Reports offers some easy tips to keep your food out of the trash and your money in your wallet.
Updated: Apr. 13, 2023 at 5:15 PM MST
|By Colin Stanton and Gary Harper
She went for months without seeing an orthodontist after the sale.
Updated: Apr. 6, 2023 at 6:10 PM MST
|By Colin Stanton and Gary Harper
Ticket prices can be based on what team the D-backs are playing, but there are other ways to save money, too.
Updated: Apr. 6, 2023 at 5:12 PM MST
|By Colin Stanton and Gary Harper
Fans that use services like Dish, YouTubeTV or Hulu can’t see the games, but that could soon change.
Updated: Mar. 30, 2023 at 6:15 PM MST
|By Colin Stanton and Gary Harper
She knew there were problems only a short time after she placed the order.
Updated: Mar. 29, 2023 at 3:26 PM MST
|By Gary Harper and Colin Stanton
Gary Harper and the On Your Side team recovered $51,00 for viewers in March, with a grand total so far this year of nearly $200,000.
Updated: Mar. 22, 2023 at 4:34 PM MST
|By Colin Stanton and Gary Harper
Porte was relieved to finally receive her refund after months of waiting.
Updated: Mar. 15, 2023 at 7:19 PM MST
|By Colin Stanton and Gary Harper
Twitter says you have to pay for Twitter authentication...but you actually don't have to.
Updated: Mar. 9, 2023 at 5:30 PM MST
|By Colin Stanton and Gary Harper
O’Dell says every time tried to log into the website to get her refund, she kept getting a message saying “error.”
Updated: Mar. 6, 2023 at 6:00 AM MST
|By Colin Stanton and Gary Harper
Experts say scammers will personalize the attack by studying their potential victims before the first email.
Updated: Mar. 2, 2023 at 7:47 PM MST
|By Colin Stanton and Gary Harper
CJ Karas and her husband Bill love to travel, and they booked what they call a “bucket list” trip on Oceania Cruises. But there was a $25,000 problem that lead to them contacting On Your Side.
Updated: Feb. 28, 2023 at 5:50 PM MST
|By Colin Stanton and Gary Harper
If you go online to schedule an appointment right now, you’ll find them booked up solid.
Updated: Feb. 24, 2023 at 4:45 PM MST
|By Colin Stanton and Gary Harper
There are still ways to score a bargain if you know where to look.
Updated: Feb. 22, 2023 at 6:39 PM MST
|By Colin Stanton and Gary Harper
On Your Side has an update on the couple whose money was frozen and accounts were closed abruptly.
Updated: Feb. 16, 2023 at 5:30 PM MST
|By Colin Stanton and Gary Harper
Many of his belongings had to be tossed out, and the total damage is more than $16,000.
Updated: Feb. 15, 2023 at 5:30 PM MST
|By Colin Stanton and Gary Harper
The pet hospital explained that the wellness plan the Carbajals had for Chico was not “insurance.”
Updated: Feb. 8, 2023 at 6:28 PM MST
|By Colin Stanton and Gary Harper
Waymo has ramped up its fleet of self-driving vehicles in Phoenix to meet this week’s added demand.
Updated: Feb. 1, 2023 at 6:03 PM MST
|By Colin Stanton and Gary Harper
Bates tells On Your Side that the FBI has teamed up with valley police agencies to produce a public service announcement showing Cardinals mascot “Big Red” chasing after a drone.
Updated: Jan. 27, 2023 at 6:38 PM MST
|By Colin Stanton and Gary Harper
Glassman also says to be wary if someone asks you to pay upfront in return for re-negotiating the terms of a loan.
Updated: Jan. 26, 2023 at 5:45 PM MST
|By Gary Harper and Colin Stanton
When a healthcare company and travel insurance site wouldn't pay what it promised to customers, On Your Side stepped in to help.
Updated: Jan. 19, 2023 at 6:23 PM MST
|By Colin Stanton and Gary Harper
On Your Side got a hold of the post office and after explaining the situation, they found a solution.
Updated: Jan. 11, 2023 at 5:54 PM MST
|By Colin Stanton and Gary Harper
Zach Griff says American, Delta and United have already implemented fee-free waivers and Southwest is re-booking flights.
Updated: Jan. 6, 2023 at 8:30 AM MST
|By Colin Stanton and Gary Harper
It took months, but On Your Side got the issue resolved.
Updated: Jan. 3, 2023 at 6:18 PM MST
|By Colin Stanton and Gary Harper
Southwest Airlines is reaching out to customers to try to smooth over its "meltdown". But is it enough by consumers' standards?
Updated: Dec. 15, 2022 at 2:09 PM MST
|By Colin Stanton and Gary Harper
These two retirees have now resorted to suing Chase, one of the largest banks in the nation.
Updated: Dec. 6, 2022 at 2:15 PM MST
|By Colin Stanton and Gary Harper
The holiday season can present some significant hurdles for delivery workers.