“I love my island. I love my people," said Charlene Santiago.

Santiago was born and raised in Puerto Rico and her entire family is still there.

"They are near San Juan in Canovanas," said Santiago.

[RELATED: Satellite imagery shows mind-blowing extent of Puerto Rico power outages]

The small town near the capital city was lashed by the winds and rains of Hurricane Maria.

"It hit pretty bad but they are OK and luckily no one saw major damage to their houses," said Santiago.

Santiago felt helpless watching the coverage on TV knowing there wasn't much she could do except pray for her family.

[RELATED: Puerto Rico emerges from storm; water and some food scarce]

"That was the hardest part, being over here and not knowing, not being able to do anything," said Santiago.

Now her family is trying to figure out what to do. Her grandfather has Parkinson's disease.

"They are considering sending my grandparents over here with me for a while," said Santiago.

[RELATED: As Puerto Rico reels, lucky few get flights to the mainland]

Although private donations are pouring in, Santiago feels the U.S. federal government isn't doing enough and isn't making Puerto Rico a priority.

"This was almost a week ago and I think the biggest thing the problem we are missing is communication," said Santiago.

[RELATED: FEMA head says more ships and troops headed to Puerto Rico]

Santiago knows the next few months will be tough.

[RELATED: Trump suddenly focuses on Puerto Rico, promises visit, aid]

"For me, I know my family is OK but I feel for me and a lot of Puerto Ricans honestly it hurts to see like your country devastated," said Santiago.

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3TV/CBS 5 Weekend Weather Anchor

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