PHOENIX -- A Phoenix man says a credit card offer promised a free airlne ticket. Now he's wondering why he's having such a hard time claiming that ticket. So he turned to 3 On Your Side.
Tony Rizzo says he's been getting junk mail for years, but one piece of mail he got really caught his eye.
"A few years ago, I think it was 2009 or 2010, I got this promotion from the Bank of Arizona," says Rizzo.
It was a credit card offer from Bank of Arizona. According to the offer, Rizzo would get a free round-trip ticket, just as long as he racked up $25,000 in charges. Rizzo says he knows just whom he would use that airline ticket to go see.
"My mindset was this was a way that I could get back East and see my mom one more time before she passes," says Rizzo.
Rizzo used the credit card for everything like prescription drugs, utilities and groceries. He paid it off in full every month until he finally made $25,000 in purchases. But when it came time to cash in on that free airline ticket, Rizzo says there was a problem.
"I called the bank to find out what the procedure was to get my airline ticket," says Rizzo
According to Rizzo, Bank of Arizona told him he qualified for an airline ticket, but only up to $250.
But Rizzo says that small print was no where in the offer he received. To see his mother, a round trip ticket would cost nearly $900.
"I just think it wasn't fair. I held up my end of the bargain. I think they should hold up their end of the bargain and that's when I thought I should call Gary Harper," says Rizzo.
3OYS reached Bank of Arizona, and according to them, a third party vendor was in charge of that offer and other rewards programs. After looking into the matter, Bank of Arizona apologized for the confusion and agreed to pay for Rizzo's round trip ticket to see his mother.
Rizzo says he owes it all to 3 On Your Side.