3OYS: Valley homeowner upset with cable company over hole in driveway


by LiAna Gonzales


Posted on April 17, 2014 at 10:20 PM

Updated Thursday, Apr 17 at 10:40 PM

PHOENIX -- Lisa Paris and her daughter spend a lot of time keeping their driveway clean.

The frustration for Paris began when Cox Communications wanted to remove a cable box from the front of her home. Also referred to as a pedestal, the box was smack dab in the middle of her expanded concrete driveway.
“I came home from work one day and there was a whole crew here," Paris recalled. "I said, 'Am I going to be able to get in and out of my garage?' And they said, 'Yeah, no problem. We'll be out by tomorrow. We're just getting rid of the box.' ”

Paris said the good news is that the pedestal was removed. However, the crew left a gaping, square hole along with an orange cone in its place. Paris said the orange cone was more of an eyesore than the pedestal and it stayed there for months.

She told Cox, "Enough is enough. This is not acceptable. What are you going to do about it?"

Cox eventually sent out another crew, which removed the cone and filled the hole with gravel. But Paris said when her kids and others in the neighborhood play outside, those rocks pretty much get scattered everywhere.

"I just want that fixed. I want it patched up to the way it was," Paris said.

3 On Your Side got involved and after Cox reviewed the matter, the company said in an email that the pedestal was located in a utility easement and that the expanded concrete driveway did not have a 3-foot radius around it as required by law.

As far as the hole that was left behind, Cox said it "is not required to pour concrete to fill in where the pedestal was formerly located."

What about that orange cone that was left there for months? Cox said it was placed in the driveway as "a courtesy and safety precaution to identify a potential trip hazard."  

Paris is disappointed and said it looks like sweeping the driveway will become a daily chore.