Update: Phoenix-area senior citizen gets vacation refund

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A Phoenix-area senior citizen and a family member had to cancel their dream vacation due to an emergency. But they say they couldn’t seem to get their money back even though they purchased travel insurance. (Source: 3TV/CBS 5) A Phoenix-area senior citizen and a family member had to cancel their dream vacation due to an emergency. But they say they couldn’t seem to get their money back even though they purchased travel insurance. (Source: 3TV/CBS 5)
Since 3 On Your Side got involved, Bliss says things have really turned around for her. (Source: 3TV/CBS 5) Since 3 On Your Side got involved, Bliss says things have really turned around for her. (Source: 3TV/CBS 5)
In a previous 3 On Your Side report, Bliss explained how she and her cousin named Dorothy had purchased a trip to Peru through a company called Best Peru Tours. (Source: 3TV/CBS 5) In a previous 3 On Your Side report, Bliss explained how she and her cousin named Dorothy had purchased a trip to Peru through a company called Best Peru Tours. (Source: 3TV/CBS 5)
They also bought their airfare through an online company called CheapOair. (Source: 3TV/CBS 5) They also bought their airfare through an online company called CheapOair. (Source: 3TV/CBS 5)
(3 ON YOUR SIDE) -

A Phoenix-area senior citizen and a family member had to cancel their dream vacation due to an emergency. But they say they couldn’t seem to get their money back even though they purchased travel insurance. 

“We were not getting anywhere and that was the sad part,” said Anna Bliss. 

[ORIGINAL STORY: Mesa woman and relative looking for vacation refund after serious accident]

Since 3 On Your Side got involved, Bliss says things have really turned around for her.

In a previous 3 On Your Side report, Bliss explained how she and her cousin named Dorothy had purchased a trip to Peru through a company called Best Peru Tours. They also bought their airfare through an online company called CheapOair.

The trip including airfare was around $3,200 for both women. But a month before the big trip, Bliss’s cousin was in a terrible car accident.

“They had told us that Dorothy might be paralyzed,” said Bliss.  

As a result, they couldn't go on their trip and canceled. Now, the good news is they both purchased travel insurance just in case something happened.

However, getting their money refunded, they say wasn't happening.

So, 3 On Your Side got involved and that's when things started to happen.

[SPECIAL SECTION: 3 On Your Side]

“They weren't responding like they should have been but when 3 On Your Side got involved everything changed,” said Bliss. 

Best Peru Tours helped Bliss and her cousin file the insurance claims and as a result, they each received a check for around $900, which is what they paid.

As for CheapOair, they also resolved the issue by telling Bliss and her cousin that refund checks are on the way.

“She apologized for how we had been treated through CheapOair and they will be sending us a check for the entire amount of our airfare.” 

Bliss says she couldn't be happier. She and her cousin will be getting all of their money back, about $3,200 total and say it only happened after they contacted 3 On Your Side.  

“$3,200 is a big chunk of change and that's what we weren't getting back before until 3 On Your Side got involved. I'm grateful to 3 On Your Side for that.”

Bliss says they will use the money to reschedule their trip once her cousin is feeling better. 

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LiAna EnriquezLiAna Enriquez is a native of Arizona. She attended Marcos de Niza High School in Tempe, Arizona.

Click to learn more about LiAna.

LiAna Enriquez

She then went on to Arizona State University. She graduated summa cum laude from the University’s prestigious, Walter Cronkite School of Journalism with a degree in Journalism/Mass Communications with an emphasis in broadcasting.

LiAna started her news career with KTVK-TV as an intern. She loved it so much she never left! She has been with the station for fourteen years. Currently, she is the consumer investigative producer for Arizona’s top rated consumer segment, 3 On Your Side and is also a general assignment reporter. LiAna also reported for the station’s top rated high school sports show, ‘The Varsity Zone’ for five years.

In her free time LiAna enjoys cooking, watching movies, quading, and traveling. But her absolute favorite thing to do, is to hang out with her husband and beautiful daughters. She is a softball mom. She loves the beach and waterfalls! Her favorite team is the Arizona Cardinals and of course, the Sun Devils.

Life motto: “I can do all things through Christ who strengthens me.” (Philippians 4:13)

If you have a story idea for LiAna, Send her an email .

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Gary HarperGary Harper is the senior consumer and investigative reporter for 3 On Your Side at KTVK-TV.

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Gary Harper
3 On Your Side

With more than 20 years of television experience, Gary has established himself as a leader in the industry when it comes to assisting viewers and resolving their consumer-related issues. His passion and enthusiasm have helped him earn an Emmy for Best Consumer Reporter from the National Academy of Television Arts and Sciences. He’s also garnered several Emmy nominations

He has negotiated resolutions with companies of all sizes, including some of the biggest corporations in the nation.

Gary has successfully recouped more than $1 million for viewers around the state, making 3 On Your Side one of the most popular segments on KTVK and the station's Web site.

He's best known for investigating and confronting unscrupulous contractors. In fact, many of his news reports have led to police investigations and jail time for those who were caught. Viewers, as well as the companies and people he investigates, regard him as consistently being thorough and fair.

Gary has been with KTVK-TV since 1997. Prior to his arrival in Phoenix, he worked for WZZM-TV in Grand Rapids, Michigan, where he was as an anchor and reporter.

Gary is from Chicago, but launched his television career in Lubbock, Texas, after earning a broadcast journalism degree from Texas Tech University. Following his graduation, he was quickly hired by KLBK-TV in Lubbock, where he enterprised and broke numerous exclusive reports. His aggressive reporting in Texas helped garner him Best Reporter by the Associated Press.

Gary has been married since 1994 and is the proud father of two sons. When he's not helping viewers, Gary is busy catching up on his favorite college and professional football teams as well as cheering on his beloved Texas Tech Red Raiders.

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