3 on Your Side recoups $4,700 during May

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(Source: 3TV/CBS 5) (Source: 3TV/CBS 5)
(3 ON YOUR SIDE) -

3 On Your Side was happy to help Sheryl Troop. She moved here to the Valley from Chicago. But before she left the Windy City, she sold her Saturn to a Carmax in Illinois.

"It was an older vehicle. It had 127,000 miles on it. It need a little bit of repairs but not a lot," Troop told 3 On Your Side.

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However, even after paperwork was signed and Carmax officially owned the Saturn, Troop received two citations from Chicago all the way down here in Arizona for $520.

The two tickets were issued to the Saturn after Troop had already sold the car.

But the City of Chicago didn't care, saying it wanted its money.

So, 3 On Your Side got involved and we asked Carmax to look into the issue.

They did and as a result, Carmax paid the City of Chicago $520. That means Troop is off the hook.

"I was going back and forth with the City of Chicago. I have numerous letters, certified letters and nothing was being done,” she said. "But you guys have the voice of all the people who definitely are not being heard and I appreciate that. Thank you."

We also helped Marti Stanton. She says trying to figure out her CenturyLink bill is more difficult than trying to solve a jigsaw puzzle.

After canceling her CenturyLink service last year, she says the company keeps mailing her bills that are all different amounts.

"This one bill is $579, this one's $467, this one's $549," she told us.

And another recent bill was for more than $600. So, 3 On Your Side got involved and CenturyLink finally got to the bottom of the issue.

The company finally zeroed out Stanton’s account and says she won't be getting any more bills.

Stanton says she has 3 On Your Side to thank.

"Gary Harper has been wonderful," she said.

And then there's Elizabeth Dehler.

She came to 3 On Your Side after having an ongoing problem with Cox.

She says she and her adult son were persuaded into ordering cable TV through Cox after receiving an offer for a $100 Visa gift card.

When the two ordered, they say Cox sweetened the deal to $300.

However, after waiting five months, that $300 gift card never arrived. That is, until 3 On Your Side got involved.

We got ahold of Cox and the company not only apologized to Dehler, but they also rushed her that $300 Visa gift card.

This senior citizen says it only happened with the help of 3 On Your Side.

"It's a real pleasure to know there are people here in Arizona like you guys who take an interest and really helped me out," Dehler told us.

When you add up the month of May, 3 On Your Side was able to recoup $4,730 for our viewers.

And for the entire year, the amount comes to $72,387.

If you have a problem you can't resolve, maybe the 3 On Your Side Team can. Just write us an email.

Click/tap here to download the free azfamily mobile app.

Copyright 2018 KPHO/KTVK (KPHO Broadcasting Corporation). All rights reserved.


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Gary HarperGary Harper is the senior consumer and investigative reporter for 3 On Your Side at KTVK-TV.

Click to learn more about Gary.

Gary Harper
3 On Your Side

With more than 20 years of television experience, Gary has established himself as a leader in the industry when it comes to assisting viewers and resolving their consumer-related issues. His passion and enthusiasm have helped him earn an Emmy for Best Consumer Reporter from the National Academy of Television Arts and Sciences. He’s also garnered several Emmy nominations

He has negotiated resolutions with companies of all sizes, including some of the biggest corporations in the nation.

Gary has successfully recouped more than $1 million for viewers around the state, making 3 On Your Side one of the most popular segments on KTVK and the station's Web site.

He's best known for investigating and confronting unscrupulous contractors. In fact, many of his news reports have led to police investigations and jail time for those who were caught. Viewers, as well as the companies and people he investigates, regard him as consistently being thorough and fair.

Gary has been with KTVK-TV since 1997. Prior to his arrival in Phoenix, he worked for WZZM-TV in Grand Rapids, Michigan, where he was as an anchor and reporter.

Gary is from Chicago, but launched his television career in Lubbock, Texas, after earning a broadcast journalism degree from Texas Tech University. Following his graduation, he was quickly hired by KLBK-TV in Lubbock, where he enterprised and broke numerous exclusive reports. His aggressive reporting in Texas helped garner him Best Reporter by the Associated Press.

Gary has been married since 1994 and is the proud father of two sons. When he's not helping viewers, Gary is busy catching up on his favorite college and professional football teams as well as cheering on his beloved Texas Tech Red Raiders.

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