Mesa woman and relative looking for vacation refund after serious accident

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Anna Bliss said she bought travel insurance and when she canceled her trip, she was expecting a full refund but hasn't gotten it. (Source: 3TV/CBS 5) Anna Bliss said she bought travel insurance and when she canceled her trip, she was expecting a full refund but hasn't gotten it. (Source: 3TV/CBS 5)
Bliss says she contacted Best Peru Tours and CheapOair to see what could be done to get their $3,200 back. (Source: 3TV/CBS 5) Bliss says she contacted Best Peru Tours and CheapOair to see what could be done to get their $3,200 back. (Source: 3TV/CBS 5)
But for months now, she says she's gotten the run around as to if or when she and her cousin will get their money back. (Source: 3TV/CBS 5) But for months now, she says she's gotten the run around as to if or when she and her cousin will get their money back. (Source: 3TV/CBS 5)
(3 ON YOUR SIDE) -

Anna Bliss is 74 and stays youthful, she says, by playing the organ.

“When I came to Arizona, the first house that we moved to had an organ in it, so I thought, that must mean I'm supposed to learn,” she said.

Besides music, Bliss also enjoys traveling. One of her most memorable trips was to Germany to find lost loved ones.

“My sister and her husband and my uncle and myself went to Germany and we took DNA kits with us," she said.

Last year, Bliss wanted to keep up her adventures. So, she and her cousin Dorothy, who grew up as kids together, planned to take a trip with each other to Peru.

“We were gonna go to like three different places in Peru but the big place was the Machu Picchu,” she said.

The women booked their trip through a company called Best Peru Tours and paid a total of $2,178.

As for airline tickets, they booked those using an online travel company called CheapOair and paid $1,069.

With a total of just more than $3,200 invested in this trip, including travel insurance in case something happened, Bliss and her cousin couldn't wait.

However, before their departure date ever arrived, Bliss says her cousin was in a terrible car accident that almost killed her.

[SPECIAL SECTION: 3 On Your Side]

“They had told us that Dorothy might be paralyzed,” Bliss said.

Obviously, the trip couldn't happen. So, Bliss says she contacted Best Peru Tours and CheapOair to see what could be done to get their $3,200 back. Remember, they had travel insurance.

“Then they wanted a letter from Dorothy's doctor, stating Dorothy's condition which said there's no way she could take the trip and a copy of her passport,” Bliss said.

Bliss says they provided all the documentation to CheapOair and Best Peru Tours.

But for months now, she says she's gotten the run around as to if or when she and her cousin will get their money back. 

3 On Your Side got involved and we're now we're dealing with all companies involved.

We'll continue to negotiate with them to see how much, if any, money will be refunded. As for now, Bliss she says the only clear resolution is a full refund. 

“It aggravates me because I feel we should get it,” she said.

Once we know the final outcome, we’ll do a follow-up report. 

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Copyright 2018 KPHO/KTVK (KPHO Broadcasting Corporation). All rights reserved.


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LiAna EnriquezLiAna Enriquez is a native of Arizona. She attended Marcos de Niza High School in Tempe, Arizona.

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LiAna Enriquez

She then went on to Arizona State University. She graduated summa cum laude from the University’s prestigious, Walter Cronkite School of Journalism with a degree in Journalism/Mass Communications with an emphasis in broadcasting.

LiAna started her news career with KTVK-TV as an intern. She loved it so much she never left! She has been with the station for fourteen years. Currently, she is the consumer investigative producer for Arizona’s top rated consumer segment, 3 On Your Side and is also a general assignment reporter. LiAna also reported for the station’s top rated high school sports show, ‘The Varsity Zone’ for five years.

In her free time LiAna enjoys cooking, watching movies, quading, and traveling. But her absolute favorite thing to do, is to hang out with her husband and beautiful daughters. She is a softball mom. She loves the beach and waterfalls! Her favorite team is the Arizona Cardinals and of course, the Sun Devils.

Life motto: “I can do all things through Christ who strengthens me.” (Philippians 4:13)

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Gary HarperGary Harper is the senior consumer and investigative reporter for 3 On Your Side at KTVK-TV.

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Gary Harper
3 On Your Side

With more than 20 years of television experience, Gary has established himself as a leader in the industry when it comes to assisting viewers and resolving their consumer-related issues. His passion and enthusiasm have helped him earn an Emmy for Best Consumer Reporter from the National Academy of Television Arts and Sciences. He’s also garnered several Emmy nominations

He has negotiated resolutions with companies of all sizes, including some of the biggest corporations in the nation.

Gary has successfully recouped more than $1 million for viewers around the state, making 3 On Your Side one of the most popular segments on KTVK and the station's Web site.

He's best known for investigating and confronting unscrupulous contractors. In fact, many of his news reports have led to police investigations and jail time for those who were caught. Viewers, as well as the companies and people he investigates, regard him as consistently being thorough and fair.

Gary has been with KTVK-TV since 1997. Prior to his arrival in Phoenix, he worked for WZZM-TV in Grand Rapids, Michigan, where he was as an anchor and reporter.

Gary is from Chicago, but launched his television career in Lubbock, Texas, after earning a broadcast journalism degree from Texas Tech University. Following his graduation, he was quickly hired by KLBK-TV in Lubbock, where he enterprised and broke numerous exclusive reports. His aggressive reporting in Texas helped garner him Best Reporter by the Associated Press.

Gary has been married since 1994 and is the proud father of two sons. When he's not helping viewers, Gary is busy catching up on his favorite college and professional football teams as well as cheering on his beloved Texas Tech Red Raiders.

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