Phoenix grandma struggles with new smartphone, becomes internet famous

Posted: Updated:
(Source: 3TV/CBS 5) (Source: 3TV/CBS 5)

A Phoenix grandmother became an internet sensation after she experienced some user-error on her new smartphone.

Adrienne Gutowski was gifted a smartphone from her granddaughter on Tuesday, but she quickly became convinced that it was more of an annoyance than advantageous.

"Apryl! Why did my phone turn into a mirror?" Grandma Adrienne said as she accidentally recorded her reaction. “I’m looking at my face and, oh my, look at all these wrinkles! You’ve got to be kidding me.”

In the video, Adrienne’s granddaughter, Apryl Gastelum, tried to explain what was happening, but they didn’t get very far in the tutorial.

"You have it on selfie mode, grandma,” Apryl said.

“A selfie? What the heck is a selfie?" Adrienne said.

Several days later, the duo talked about how the grandma still doesn’t know how to work the smartphone and just wants her flip phone back.

“And I don’t have it no more. Apryl threw it out,” Adrienne said. “It’s way over my head. I just don’t understand it.”

The Gastelum children, however, get a kick out of watching grandma with the smartphone.

"It was funny. She was cute. She’s not really a technology person," Adrienne’s granddaughter said.

While there’s plenty she can’t do, there is one thing that Grandma Adrienne can do with ease on the smartphone.

“She’s really good at deleting stuff. Stuff you don’t want to delete. I don’t know how many times I’ve programmed my phone number into her phone,” Apryl said.

Grandma Adrienne’s video was shared thousands of times on Facebook and is still making the rounds. Now, the family is just trying to deal with their newfound fame.

"I'm having a lot people sending me pictures of their grandma…I think a lot of them are having the same struggles with their phones,” Apryl said.

Click/tap here to download the free azfamily mobile app.

Copyright 2018 KPHO/KTVK (KPHO Broadcasting Corporation). All rights reserved.

Maria HechanovaMaria’s last name is pronounced HETCH-UH-NO-VAH. She joined the 3TV/CBS 5 News team in July 2017, but is no stranger to Arizona.

Click to learn more about Maria.

Maria Hechanova

Prior to moving to Phoenix, she spent four years in Tucson reporting for KOLD News 13 and KMSB FOX 11 covering wildfires, VA transportation issues, and Southern Arizona's largest school district.

Before that, she worked for WLNS-TV, the CBS affiliate in Lansing, Michigan where she learned a lot about the auto industry and almost never took off her parka.

Maria also reported in Yuma where she had the incredible opportunity to fly with the U.S. Navy's Blue Angels and cover countless military homecomings.

She got her start at KPHO in 2008 as a college intern and is happy to be back and working with professionals who helped shape her career.

Shortly after college, Maria landed an internship with the TODAY Show in New York City thanks to the help of the Asian American Journalists Association.

She graduated from Northern Arizona University where she was also a member of the women's swimming and diving team.

Maria grew up in the Valley and went to Ironwood High School in Glendale.

When not reporting the news, she’s hunting for the best carne asada tacos or bowl of pho, swimming laps, or hanging out with her USMC veteran husband and rescued Shih Tzu.

In addition to Facebook and Twitter, you also can find Maria at @MariaHechanovaTV on Instagram.

Hide bio