Phoenix bridal shop closes unexpectedly, customers concerned about orders

Posted: Updated:
A message appearing on the Pearl Bridal webpage says the owner is filing for bankruptcy. (Source: 3TV/CBS 5) A message appearing on the Pearl Bridal webpage says the owner is filing for bankruptcy. (Source: 3TV/CBS 5)
Some customers are skeptical because they said they had already heard too many excuses. (Source: 3TV/CBS 5) Some customers are skeptical because they said they had already heard too many excuses. (Source: 3TV/CBS 5)
Some customers claimed they received a text message from the owner saying she was filing for bankruptcy. (Source: 3TV/CBS 5) Some customers claimed they received a text message from the owner saying she was filing for bankruptcy. (Source: 3TV/CBS 5)
PHOENIX (3TV/CBS 5) -

Some soon-to-be brides worry their big day has been ruined after a Phoenix bridal shop closed unexpectedly. The women say they’re receiving little to no communication from the owner of Pearl Bridal

“I started freaking out immediately,” said bride-to-be Michelle McCrillis. “What is going on? Is this a scam?”

A sign posted outside the shop says it would open Monday after air conditioning repairs during the weekend, but the gates remain locked. 

Many customers complained Monday their phone calls were not being returned. Some customers claimed they received a text message from the owner saying she was filing for bankruptcy. Others said they were asked to provide an address for shipping. Some women said they had not received any communication.

A message appearing on the Pearl Bridal webpage says the owner is filing for bankruptcy.   

“The troubles in the shop started the past few months when I became ill and had to deliver my baby two months premature,” the notice reads. “Unfortunately many brides went onto our social media and wrote bad reviews for their dresses coming very close to their weddings. (Which is understandable, your wedding is a very important day and it is very frustrating receiving your bridal gown close to your wedding date). But, in return, this made our shop very slow over the past few weeks.”

By Monday afternoon, an additional message posted, reading:

“We will contact everyone who has a dress, this will take  a while to go through all of the orders and we will keep all updates on our website.”

Some customers are skeptical because they said they had already heard too many excuses.

“That the lace was back-ordered, that the designer was in the hospital,” said Jennifer Cuevas.

“This took me months to get,” says Rubeena Malik. 

She says it will be difficult to find a dress off-the-rack before her wedding Sunday.

According to corporate filings, Pearl Bridal is registered to Erica Miltenberger. Calls to numbers associated with Pearl Bridal were not returned. It is unclear how many customers have not received their items.

By Monday afternoon, customer Michelle McCrillis informed Arizona's Family the owner had texted her a tracking number to show the dress had shipped. 

Click/tap here to download the free azfamily mobile app.

Copyright 2018 KPHO/KTVK (KPHO Broadcasting Corporation). All rights reserved.


  • Featured VideoMore>>

  • Police: Body camera footage shows 'bravery' of officer during Las Vegas shooting

    Police: Body camera footage shows 'bravery' of officer during Las Vegas shooting

    Tuesday, July 17 2018 4:52 PM EDT2018-07-17 20:52:10 GMT
    Body camera footage showed an officer exchanging gunfire with the suspects on July 11, 2018. (Source: LVMPD)Body camera footage showed an officer exchanging gunfire with the suspects on July 11, 2018. (Source: LVMPD)

    Las Vegas Metro police released body camera footage from a deadly officer-involved shooting that "paint a picture the of dangers these officers dealt with that day."  

    More >

    Las Vegas Metro police released body camera footage from a deadly officer-involved shooting that "paint a picture the of dangers these officers dealt with that day."  

    More >
  • Hundreds of dead fish stink up Maricopa neighborhood

    Hundreds of dead fish stink up Maricopa neighborhood

    Tuesday, July 17 2018 4:46 PM EDT2018-07-17 20:46:24 GMT
    Hundreds of fish showed up dead at a man-made lake in a Maricopa neighborhood. (Source: 3TV/CBS 5)Hundreds of fish showed up dead at a man-made lake in a Maricopa neighborhood. (Source: 3TV/CBS 5)
    Hundreds of fish showed up dead at a man-made lake in a Maricopa neighborhood. (Source: 3TV/CBS 5)Hundreds of fish showed up dead at a man-made lake in a Maricopa neighborhood. (Source: 3TV/CBS 5)

    "The whole lake was carpeted with fish," Tod Antell said.

    More >

    "The whole lake was carpeted with fish," Tod Antell said.

    More >
  • Avondale couple not happy going solar

    Avondale couple not happy going solar

    Tuesday, July 17 2018 4:46 PM EDT2018-07-17 20:46:11 GMT
    The Chavez family say they feel like they were misled. (Source: 3TV)The Chavez family say they feel like they were misled. (Source: 3TV)
    The Chavez family say they feel like they were misled. (Source: 3TV/CBS 5)The Chavez family say they feel like they were misled. (Source: 3TV/CBS 5)

    An Avondale couple says they were lied to about the benefits of going solar so they called 3 On Your Side to get out of the contract.

    More >

    An Avondale couple says they were lied to about the benefits of going solar so they called 3 On Your Side to get out of the contract.

    More >