"We just want to be home" Insurance won't cover Phoenix couple's home damaged in SWAT standoff

Insurance won't cover Phoenix couple's home damaged in SWAT standoff

Posted: Updated:
Katie Rubin points out damage to her parents home. (Source: 3TV/CBS 5 News) Katie Rubin points out damage to her parents home. (Source: 3TV/CBS 5 News)
One of several windows broken during a police standoff. (Source: 3TV/CBS 5 News) One of several windows broken during a police standoff. (Source: 3TV/CBS 5 News)
The Dolls home was damaged during a police standoff. (Source: 3TV/CBS 5 News) The Dolls home was damaged during a police standoff. (Source: 3TV/CBS 5 News)
Jairo Contreras (Source: Arizona Department of Corrections) Jairo Contreras (Source: Arizona Department of Corrections)
PHOENIX (3TV/CBS 5) -

A Phoenix couple will be filing a claim with the City of Phoenix after learning their home insurance won't cover the damage to their home from a SWAT standoff recently.

[RELATED: Suspect in custody after high-speed chase in Phoenix; police dog killed in incident]

Homeowners Beverly and Ed Doll said their home near 27th Avenue and Bethany Home Road is "unlivable."

Last month, on April 17, carjacking suspect Jairo Contreras led police on a wild chase, broke into the couple's home and hid in the attic, and fell through the ceiling.

It's the same home where police K9 Bane died in the line of duty.

[RELATED: Memorial service held in honor of beloved Phoenix police K9 Bane]

"Our life has been turned upside down and we've been displaced since that day," said Beverly. "It’s boarded up and it’s hard because Ed has Parkinsons and he’s out of his cozy routine," she explained.

"We just want to be home. It’s really hard to wake up every morning and realize we can’t," she added.

Right now, they're living with their daughter, Katie Rubin. 

"It's sad," said Doll. "Everything in the home is totally destroyed."

Phoenix police said they had to break windows and use tear gas to get the suspect to surrender.

Luckily, the Dolls weren't home at the time. They were at a dentist appointment. It also happened to be their 47th wedding anniversary.

Rubin said Phoenix police and the suspect broke at least nine windows and three doors.

Glass, dust, and insulation still cover the furniture and floor.

Tear gas residue still lingers in the air and on items in the house, making it hard to breathe. "We have to clean everything," said Rubin.

She wants to get her parents back in their home as soon as possible.

It's already been two weeks and her parents' insurance adjuster recently told them their policy won't cover the cost of repairs.

Now the family is in the process of filing a claim with the City of Phoenix with hopes they'll pay for the damage.

Sgt. Jonathan Howard with Phoenix police said it's possible the City could foot the bill.

"The city has 60 days to review and accept or deny the claim, once received," he wrote.

Meanwhile, the Dolls want to clean up their home and start living there again as soon as possible.

Rubin created a GoFundMe account with a goal of $10,000 to help pay for priority repairs.

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Maria HechanovaMaria’s last name is pronounced HETCH-UH-NO-VAH. She joined the 3TV/CBS 5 News team in July 2017, but is no stranger to Arizona.

Click to learn more about Maria.

Maria Hechanova

Prior to moving to Phoenix, she spent four years in Tucson reporting for KOLD News 13 and KMSB FOX 11 covering wildfires, VA transportation issues, and Southern Arizona's largest school district.

Before that, she worked for WLNS-TV, the CBS affiliate in Lansing, Michigan where she learned a lot about the auto industry and almost never took off her parka.

Maria also reported in Yuma where she had the incredible opportunity to fly with the U.S. Navy's Blue Angels and cover countless military homecomings.

She got her start at KPHO in 2008 as a college intern and is happy to be back and working with professionals who helped shape her career.

Shortly after college, Maria landed an internship with the TODAY Show in New York City thanks to the help of the Asian American Journalists Association.

She graduated from Northern Arizona University where she was also a member of the women's swimming and diving team.

Maria grew up in the Valley and went to Ironwood High School in Glendale.

When not reporting the news, she’s hunting for the best carne asada tacos or bowl of pho, swimming laps, or hanging out with her USMC veteran husband and rescued Shih Tzu.

In addition to Facebook and Twitter, you also can find Maria at @MariaHechanovaTV on Instagram.

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