3 On Your Side

Phoenix-area woman fights mysterious Windy City traffic citations

Posted: Updated:
Sheryl Troop called 3 On Your Side for help with tickets for a car she didn't own anymore. (Source: 3TV) Sheryl Troop called 3 On Your Side for help with tickets for a car she didn't own anymore. (Source: 3TV)
The citations were issued after CarMax purchased the car from Troop. (Source: 3TV) The citations were issued after CarMax purchased the car from Troop. (Source: 3TV)
So, 3 On Your Side got involved and we attempted to resolve the issue with the City of Chicago. (Source: 3TV) So, 3 On Your Side got involved and we attempted to resolve the issue with the City of Chicago. (Source: 3TV)
3 On Your Side turned to CarMax which eagerly jumped in to fix the mistake by paying Chicago $520 for those fines. (Source: 3TV) 3 On Your Side turned to CarMax which eagerly jumped in to fix the mistake by paying Chicago $520 for those fines. (Source: 3TV)
(3 ON YOUR SIDE) -

Sheryl Troop is from Chicago and even though she moved to Phoenix area last summer, she's still settling in.

"I moved here on your hottest day. It was 124 degrees and I asked my son, 'What did you bring me to?'" said Troop.

Troop was eager to leave Chicago, but the one thing she didn't want to bring with her was her 2005 Saturn, kind of similar to one that we found on the internet. So she went to a nationwide dealership called CarMax and sold her Saturn outright for $1,200.

"It was an older vehicle. It had 127,000 miles on it. It needed a little bit of repairs but not a lot," she said.

Troop says she was glad to sell the car and made her move to the Valley. However, more than six months later, she received a notice from Chicago saying she had been given two citations after she had sold the car to CarMax.

One was for not having a front license plate as required by the State of Illinois. The other was for failing to have a city sticker as required by Chicago. It's kind of a city tax for driving a car.

But it's important to note that the citations were issued after CarMax purchased the car from Troop.

"Well, it's not fair. Somebody else did this and it's just not fair," she said.

Troop provided the City of Chicago all the documentation proving she didn't even own the Saturn when it was cited.

"When you sent the letter, you thought everything was taken care of?" Gary Harper asked.

"Yes, she replied.

"No way you should be held responsible for someone else's problem," Harper said.

“Correct," Troop said.

"So, what happened?" Harper asked.

“Well, that didn't happen," she replied.

[SPECIAL SECTION: 3 On Your Side]

In response, Chicago wrote back saying it didn't care and that Troop needed to cough up $520 or be sent to collections.

So, she contacted 3 On Your Side for help.

"Well, I've been watching you and I thought, 'Oh my God. I wonder if he could possibly help me?'" Troop said.

So, 3 On Your Side got involved and we attempted to resolve the issue with the City of Chicago. That was frustrating, so I turned to CarMax which eagerly jumped in to fix the mistake by paying Chicago $520 for those fines.

Troop says she can't believe it. She's been working to resolve this issue for months and it took 3 On Your Side less than a week.

"I was going back and forth with the City of Chicago. I have numerous letters, certified letters and nothing was being done," she said. "You guys have the voice of all the people who definitely are not being heard and I appreciate that, thank you."

Click/tap here to download the free azfamily mobile app.

Copyright 2018 KPHO/KTVK (KPHO Broadcasting Corporation). All rights reserved.


  • Recent 3 On Your Side storiesMore>>

  • Homeowners claim Phoenix pool company abandoned job

    Homeowners claim Phoenix pool company abandoned job

    Friday, July 20 2018 9:28 AM EDT2018-07-20 13:28:38 GMT
    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)
    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)

    A Scottsdale couple already had a nice pool, but it needed some updating so, they hired a company which promised to have the project done by May. But here we are in mid-July and it's nowhere near done.

    More >

    A Scottsdale couple already had a nice pool, but it needed some updating so, they hired a company which promised to have the project done by May. But here we are in mid-July and it's nowhere near done.

    More >
  • Arizona getaways on a shoestring budget

    Arizona getaways on a shoestring budget

    Thursday, July 19 2018 1:56 PM EDT2018-07-19 17:56:46 GMT
    We may live in Arizona, but many of us don't take advantage of all Arizona has to offer. (Source: 3TV)We may live in Arizona, but many of us don't take advantage of all Arizona has to offer. (Source: 3TV)
    We may live in Arizona, but many of us don't take advantage of all Arizona has to offer. (Source: 3TV)We may live in Arizona, but many of us don't take advantage of all Arizona has to offer. (Source: 3TV)

    If you’ve been putting off your summer vacation because you think you just can’t afford it, think again.

    More >

    If you’ve been putting off your summer vacation because you think you just can’t afford it, think again.

    More >
  • 3 On Your Side

    Gift card trick scammers are using to rip off consumers

    Gift card trick scammers are using to rip off consumers

    Wednesday, July 18 2018 1:24 PM EDT2018-07-18 17:24:13 GMT
    Berk was the victim of a gift card scam. (Source: 3TV)Berk was the victim of a gift card scam. (Source: 3TV)
    Berk was the victim of a gift card scam. (Source: 3TV/CBS 5)Berk was the victim of a gift card scam. (Source: 3TV/CBS 5)

    Always buy a gift card from a secure location and avoid buying gift cards off the rack.

    More >

    Always buy a gift card from a secure location and avoid buying gift cards off the rack.

    More >

Gary HarperGary Harper is the senior consumer and investigative reporter for 3 On Your Side at KTVK-TV.

Click to learn more about Gary.

Gary Harper
3 On Your Side

With more than 20 years of television experience, Gary has established himself as a leader in the industry when it comes to assisting viewers and resolving their consumer-related issues. His passion and enthusiasm have helped him earn an Emmy for Best Consumer Reporter from the National Academy of Television Arts and Sciences. He’s also garnered several Emmy nominations

He has negotiated resolutions with companies of all sizes, including some of the biggest corporations in the nation.

Gary has successfully recouped more than $1 million for viewers around the state, making 3 On Your Side one of the most popular segments on KTVK and the station's Web site.

He's best known for investigating and confronting unscrupulous contractors. In fact, many of his news reports have led to police investigations and jail time for those who were caught. Viewers, as well as the companies and people he investigates, regard him as consistently being thorough and fair.

Gary has been with KTVK-TV since 1997. Prior to his arrival in Phoenix, he worked for WZZM-TV in Grand Rapids, Michigan, where he was as an anchor and reporter.

Gary is from Chicago, but launched his television career in Lubbock, Texas, after earning a broadcast journalism degree from Texas Tech University. Following his graduation, he was quickly hired by KLBK-TV in Lubbock, where he enterprised and broke numerous exclusive reports. His aggressive reporting in Texas helped garner him Best Reporter by the Associated Press.

Gary has been married since 1994 and is the proud father of two sons. When he's not helping viewers, Gary is busy catching up on his favorite college and professional football teams as well as cheering on his beloved Texas Tech Red Raiders.

Hide bio

Contact 3 On Your Side