3 On Your Side

Phoenix woman disputes large 'bundle package' bill

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(Source: 3TV/CBS 5) (Source: 3TV/CBS 5)
(Source: 3TV/CBS 5) (Source: 3TV/CBS 5)
(3 ON YOUR SIDE) -

With a stack of paperwork from AT&T, Glenance Garey can't make sense out the big bill she keeps getting from them. 

“They are wanting to charge me $1,850 that I can't afford to pay them.”

Garey says it started when she decided to get a bundling package with AT&T which included cell phones, DIRECTV and even wi-fi service. But she claims none of the services ever worked for her. 

“Well, couldn't make phone calls, it couldn't pick up the wi-fi. I had no damn TV. I ended up hooking up a regular antenna.” 

Unhappy, Garey contacted AT&T and said she wanted to cancel service. As a result, she was told all she had to do was return all the equipment, including the phones and cable boxes. She says she was then told to simply ship everything. 

"You'll have to take it to the UPS or FedEx, or whatever have you and return it yourself."

Garey says she did just that and even has the UPS confirmations proving the items shipped. But, now she says she keeps getting bills from AT&T saying they didn't receive the equipment and that she broke her two-year contract with them.

“I broke the contract, that's why, the two-year contract because their product did not work.”

3 On Your Side got involved and we contacted AT&T which immediately looked into the matter.

The company quickly resolved the issue. In an email to 3 On Your Side, they say, “we worked with the customer to resolve her concerns and apologize for the inconvenience experienced.”

Garey certainly is glad it's all over. 

“I just want some peace in my life that's all.”

AT&T was great to work with and resolved the issue right away. Apparently, Garey hadn’t returned one phone and created some of those large charges. 

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LiAna EnriquezLiAna Enriquez is a native of Arizona. She attended Marcos de Niza High School in Tempe, Arizona.

Click to learn more about LiAna.

LiAna Enriquez

She then went on to Arizona State University. She graduated summa cum laude from the University’s prestigious, Walter Cronkite School of Journalism with a degree in Journalism/Mass Communications with an emphasis in broadcasting.

LiAna started her news career with KTVK-TV as an intern. She loved it so much she never left! She has been with the station for fourteen years. Currently, she is the consumer investigative producer for Arizona’s top rated consumer segment, 3 On Your Side and is also a general assignment reporter. LiAna also reported for the station’s top rated high school sports show, ‘The Varsity Zone’ for five years.

In her free time LiAna enjoys cooking, watching movies, quading, and traveling. But her absolute favorite thing to do, is to hang out with her husband and beautiful daughters. She is a softball mom. She loves the beach and waterfalls! Her favorite team is the Arizona Cardinals and of course, the Sun Devils.

Life motto: “I can do all things through Christ who strengthens me.” (Philippians 4:13)

If you have a story idea for LiAna, Send her an email .

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Gary HarperGary Harper is the senior consumer and investigative reporter for 3 On Your Side at KTVK-TV.

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Gary Harper
3 On Your Side

With more than 20 years of television experience, Gary has established himself as a leader in the industry when it comes to assisting viewers and resolving their consumer-related issues. His passion and enthusiasm have helped him earn an Emmy for Best Consumer Reporter from the National Academy of Television Arts and Sciences. He’s also garnered several Emmy nominations

He has negotiated resolutions with companies of all sizes, including some of the biggest corporations in the nation.

Gary has successfully recouped more than $1 million for viewers around the state, making 3 On Your Side one of the most popular segments on KTVK and the station's Web site.

He's best known for investigating and confronting unscrupulous contractors. In fact, many of his news reports have led to police investigations and jail time for those who were caught. Viewers, as well as the companies and people he investigates, regard him as consistently being thorough and fair.

Gary has been with KTVK-TV since 1997. Prior to his arrival in Phoenix, he worked for WZZM-TV in Grand Rapids, Michigan, where he was as an anchor and reporter.

Gary is from Chicago, but launched his television career in Lubbock, Texas, after earning a broadcast journalism degree from Texas Tech University. Following his graduation, he was quickly hired by KLBK-TV in Lubbock, where he enterprised and broke numerous exclusive reports. His aggressive reporting in Texas helped garner him Best Reporter by the Associated Press.

Gary has been married since 1994 and is the proud father of two sons. When he's not helping viewers, Gary is busy catching up on his favorite college and professional football teams as well as cheering on his beloved Texas Tech Red Raiders.

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