3 On Your Side

UPDATE: Banks find man's missing $1,000

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Phil McKenna got his $1,000 returned back to him after problem with a money transfer. (Source: 3TV) Phil McKenna got his $1,000 returned back to him after problem with a money transfer. (Source: 3TV)
When McKenna punched in his new Chase bank account number during the money transfer, he left off one digit. (Source: 3TV) When McKenna punched in his new Chase bank account number during the money transfer, he left off one digit. (Source: 3TV)
The money was transferred, but it never reached his Chase bank account. (Source: 3TV) The money was transferred, but it never reached his Chase bank account. (Source: 3TV)
So, 3 On Your Side got involved and after asking the financial institutions to investigate for us, they found McKenna's missing $1,000. (Source: 3TV) So, 3 On Your Side got involved and after asking the financial institutions to investigate for us, they found McKenna's missing $1,000. (Source: 3TV)
(3 ON YOUR SIDE) -

Phil McKenna is breathing a sigh of relief after 3 On Your Side helped get $1,000 returned back to him.

”Yes, everything worked out quite well actually," McKenna told us. "I'm very happy. Who wouldn't be happy to get $1,000 that they thought they had back into their account?"

In a previous 3 On Your Side report, McKenna explained how he recently moved to a Surprise retirement community after selling some property in Georgia.

[READ MORE: Phoenix area man loses $1,000 after mistyping bank account number]

Not long after arriving here, McKenna opened up a bank account at a Chase bank nearby, a process that he said was pretty easy.

"You're off and running. Here's a couple of checks and a debit card. Welcome to the bank," he said, describing the experience.

[MORE: 3 On Your Side stories]

But transferring money into his Chase account wasn't so easy. According to McKenna, he tried transferring $1,000 out of his Georgia bank called United Community Bank. Apparently, that bank uses a transfer service called PopMoney to move funds for consumers.

However, there was a problem. When McKenna punched in his new Chase bank account number, he left off one digit.

That meant when PopMoney went ahead with the transaction, the money was transferred, but it never reached his Chase bank account.

"They looked at the account number it went to at Chase and it was missing one digit compared to my actual account number. So, it went to Chase with that number that was erroneous," he said.

McKenna says his $1,000 was lost for nearly two months and claims the banks were not very eager to find the missing funds.

So, 3 On Your Side got involved and after asking the financial institutions to investigate for us, they found McKenna's missing $1,000.

In fact, McKenna says he just received the check in the mail. It's money he says he only got back after 3 On Your Side stepped in.

“Well, it's a lot of relief. Once Gary Harper got involved with the 3 On Your Side operation there along with his staff, literally in two days I started to see things moving," said McKenna.

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Gary HarperGary Harper is the senior consumer and investigative reporter for 3 On Your Side at KTVK-TV.

Click to learn more about Gary.

Gary Harper
3 On Your Side

With more than 20 years of television experience, Gary has established himself as a leader in the industry when it comes to assisting viewers and resolving their consumer-related issues. His passion and enthusiasm have helped him earn an Emmy for Best Consumer Reporter from the National Academy of Television Arts and Sciences. He’s also garnered several Emmy nominations

He has negotiated resolutions with companies of all sizes, including some of the biggest corporations in the nation.

Gary has successfully recouped more than $1 million for viewers around the state, making 3 On Your Side one of the most popular segments on KTVK and the station's Web site.

He's best known for investigating and confronting unscrupulous contractors. In fact, many of his news reports have led to police investigations and jail time for those who were caught. Viewers, as well as the companies and people he investigates, regard him as consistently being thorough and fair.

Gary has been with KTVK-TV since 1997. Prior to his arrival in Phoenix, he worked for WZZM-TV in Grand Rapids, Michigan, where he was as an anchor and reporter.

Gary is from Chicago, but launched his television career in Lubbock, Texas, after earning a broadcast journalism degree from Texas Tech University. Following his graduation, he was quickly hired by KLBK-TV in Lubbock, where he enterprised and broke numerous exclusive reports. His aggressive reporting in Texas helped garner him Best Reporter by the Associated Press.

Gary has been married since 1994 and is the proud father of two sons. When he's not helping viewers, Gary is busy catching up on his favorite college and professional football teams as well as cheering on his beloved Texas Tech Red Raiders.

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