3 On Your Side

UPDATE: 'Good Samaritan' businessman helps ripped-off homeowner

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Ronna Haak got a new garage door thanks to 3 On Your Side and A1 Garage Door Service. (Source: 3TV) Ronna Haak got a new garage door thanks to 3 On Your Side and A1 Garage Door Service. (Source: 3TV)
Instead of installing a garage door, the guy Hakk hired vanished with her $500 and never came back. (Source: 3TV) Instead of installing a garage door, the guy Hakk hired vanished with her $500 and never came back. (Source: 3TV)
A1 Garage Door Service removed the old door and immediately started installing hardware for a new one. (Source: 3TV) A1 Garage Door Service removed the old door and immediately started installing hardware for a new one. (Source: 3TV)
Mello says he and his employees were happy to do it, and claims it all started with a 3 On Your Side report. (Source: 3TV) Mello says he and his employees were happy to do it, and claims it all started with a 3 On Your Side report. (Source: 3TV)
(3 ON YOUR SIDE) -

Ronna Haak is all smiles these days.

"Oh, I think it's wonderful, you know? I mean talk about blessings. I have definitely been blessed," she told 3 On Your Side’s Gary Harper.

It's a complete turnaround from the last time she was profiled on 3 On Your Side.

In that report, Haak explained how she wanted to replace her outdated garage door and paid an unlicensed garage door company for the job.

[READ MORE: Phoenix-area homeowner says garage door company took off with $500]

“He said he would do it for $1,000 but he needed $500 down right away," Haak said.

But instead of installing that garage door, the guy she hired vanished with her $500 and never came back.

Once that 3 On Your Side report aired, Tommy Mello says his phone started ringing.

"And, I mean I just didn't get one or two calls. I mean I got a dozen calls," Mello said.

Mello owns a company called A1 Garage Door Service. When friends and employees called and encouraged him to make things right for Haak, this businessman says it was a no-brainer.

He sent out a crew to Haak’s house and they got to work. Mello then told Haak just how much the job was going to cost her.

“I feel bad for what happened to you so we're just going to do it for you at no cost,” Mello said.

Haak couldn’t believe it and gave Mello a huge hug.

"Yay!! Thanks so much!” she yelled.

A1 Garage Door Service removed the old door and immediately started installing hardware for a new one.

In about two hours, A1 Garage Door Service had a new, insulated garage door up and running. Mello says he and his employees were happy to do it, and claims it all started with a 3 On Your Side report.

“You know, you guys do an amazing job for even covering the story. And, we never would have known about it. But, you guys make things happen. So, we appreciate the opportunity to come out here and do this," Mello told Harper.

And as for the finished product, it looks great. With labor and material, the project amounts to around $2,000.

But, remember A1 Garage Door Service did it all for free.

“A1 isn't charging you a dime,” Harper reiterated to an elated Haak.

“Oh I know, that's wonderful,” she said as she yelled, “Thanks Tommy!” who was smiling nearby. “It (garage door) looks so much better looking than the old one I had. It's beautiful. I mean, what an upgrade."

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Copyright 2018 KPHO/KTVK (KPHO Broadcasting Corporation). All rights reserved.


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Gary HarperGary Harper is the senior consumer and investigative reporter for 3 On Your Side at KTVK-TV.

Click to learn more about Gary.

Gary Harper
3 On Your Side

With more than 20 years of television experience, Gary has established himself as a leader in the industry when it comes to assisting viewers and resolving their consumer-related issues. His passion and enthusiasm have helped him earn an Emmy for Best Consumer Reporter from the National Academy of Television Arts and Sciences. He’s also garnered several Emmy nominations

He has negotiated resolutions with companies of all sizes, including some of the biggest corporations in the nation.

Gary has successfully recouped more than $1 million for viewers around the state, making 3 On Your Side one of the most popular segments on KTVK and the station's Web site.

He's best known for investigating and confronting unscrupulous contractors. In fact, many of his news reports have led to police investigations and jail time for those who were caught. Viewers, as well as the companies and people he investigates, regard him as consistently being thorough and fair.

Gary has been with KTVK-TV since 1997. Prior to his arrival in Phoenix, he worked for WZZM-TV in Grand Rapids, Michigan, where he was as an anchor and reporter.

Gary is from Chicago, but launched his television career in Lubbock, Texas, after earning a broadcast journalism degree from Texas Tech University. Following his graduation, he was quickly hired by KLBK-TV in Lubbock, where he enterprised and broke numerous exclusive reports. His aggressive reporting in Texas helped garner him Best Reporter by the Associated Press.

Gary has been married since 1994 and is the proud father of two sons. When he's not helping viewers, Gary is busy catching up on his favorite college and professional football teams as well as cheering on his beloved Texas Tech Red Raiders.

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