3 On Your Side

Scottsdale homeowner has $169 dispute with Groupon

Posted: Updated:
Valley homeowner has dispute with Groupon. (Source: 3TV/ CBS 5 News) Valley homeowner has dispute with Groupon. (Source: 3TV/ CBS 5 News)
(3 ON YOUR SIDE) -

A homeowner in Scottsdale needed some housekeeping done and thought she found the perfect deal on Groupon but after Julie Leo paid for the cleaning service, something unexpected happened.

"I need somebody to help me come in and help me get ready to sell."

After nine years of living in her home, Leo said it's time to sell. And to help get things ready, the 80-year-old contacted a cleaning business that she had used before called 'Two Sweet Gals'.

"They have cleaners throughout different states," said Leo. She wanted all areas of her home cleaned which included the bathrooms, ceiling fans, floors, kitchen and more.

So, when she was on the internet recently, Leo came across what she thought was a sweet deal from Groupon.

It was a six-hour house cleaning session for only $169, which is reportedly a 74 percent discount from the usual price.

"This was a fantastic deal to have these gals because they are really good," said Leo.

Leo used Groupon dollars that she had already accumulated and paid the balance with her credit card for a total of $169.

But when she contacted 'Two Sweet Gals' to schedule a cleaning, she found out bad news.

"They are not servicing Arizona and Groupon would not give me my money back."

Although Leo paid in advance for the housecleaning service, the cleaning company wasn't even in Arizona anymore.

Leo says she was surprised because she's always had a positive experience not only with Groupon, but also 'Two Sweet Gals'. "I've been using Groupon for quite a few years and never had any problems with them."

Frustrated Leo contacted 3 On Your Side to help get her money back.

When we first checked 'Two Sweet Gals' website, a Phoenix location was not listed.

However, a Phoenix location did appear days later.

When we contacted 'Two Sweet Gals' for an explanation, we were told they had issues keeping employees and shut down temporarily until they could reopen which explains why Leo was having problems.

As for Leo, she says she just wants someone to return her money.

3 On Your Side got involved and also asked Groupon to look into Leo’s situation. They did and immediately started processing a refund meaning Leo will be getting all her money back.

"I'm hoping to get my money back from Groupon and I don't want to deal with them anymore," said Leo.

By the way, she just checked her credit card statement and she does have all of her money back and we appreciate that.

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Copyright 2018 KPHO/KTVK (KPHO Broadcasting Corporation). All rights reserved.


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Gary HarperGary Harper is the senior consumer and investigative reporter for 3 On Your Side at KTVK-TV.

Click to learn more about Gary.

Gary Harper
3 On Your Side

With more than 20 years of television experience, Gary has established himself as a leader in the industry when it comes to assisting viewers and resolving their consumer-related issues. His passion and enthusiasm have helped him earn an Emmy for Best Consumer Reporter from the National Academy of Television Arts and Sciences. He’s also garnered several Emmy nominations

He has negotiated resolutions with companies of all sizes, including some of the biggest corporations in the nation.

Gary has successfully recouped more than $1 million for viewers around the state, making 3 On Your Side one of the most popular segments on KTVK and the station's Web site.

He's best known for investigating and confronting unscrupulous contractors. In fact, many of his news reports have led to police investigations and jail time for those who were caught. Viewers, as well as the companies and people he investigates, regard him as consistently being thorough and fair.

Gary has been with KTVK-TV since 1997. Prior to his arrival in Phoenix, he worked for WZZM-TV in Grand Rapids, Michigan, where he was as an anchor and reporter.

Gary is from Chicago, but launched his television career in Lubbock, Texas, after earning a broadcast journalism degree from Texas Tech University. Following his graduation, he was quickly hired by KLBK-TV in Lubbock, where he enterprised and broke numerous exclusive reports. His aggressive reporting in Texas helped garner him Best Reporter by the Associated Press.

Gary has been married since 1994 and is the proud father of two sons. When he's not helping viewers, Gary is busy catching up on his favorite college and professional football teams as well as cheering on his beloved Texas Tech Red Raiders.

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