3 On Your Side

Mortgage company threatens foreclosure for 'missed' payments

Posted: Updated:
Edwin Valrey-Jung said he was making his mortgage payments but the mortgage company said he wasn't getting them. (Source: 3TV) Edwin Valrey-Jung said he was making his mortgage payments but the mortgage company said he wasn't getting them. (Source: 3TV)
The problem, he says, is that his home loan has been sold two different times to different companies and the payments he made had somehow fallen through the cracks. (Source: 3TV) The problem, he says, is that his home loan has been sold two different times to different companies and the payments he made had somehow fallen through the cracks. (Source: 3TV)
Valrey-Jung tells 3 On Your Side that SLS did contact him after our involvement and said they found his payments and applied them properly to his account. (Source: 3TV) Valrey-Jung tells 3 On Your Side that SLS did contact him after our involvement and said they found his payments and applied them properly to his account. (Source: 3TV)
(3 ON YOUR SIDE) -

“It's actually been amazing to look up and see my work on the wall,” said Edwin Valrey-Jung.

Valrey-Jung loves photography. So, when he bought his Tempe home last summer, he decorated it with his own artwork.

“This is the first time I've ever hung any pictures up on the wall and I'm a photographer so how much doI love this house? I love this house a lot so when it comes to my mortgage, I make sure I make my mortgage payments," he said.

Valrey-Jung tells 3 On Your Side that he's meticulous about making his mortgage payments and has the bank statements to prove he's always been on time.

But try telling that to his mortgage company called SLS, also known as Specialized Loan Servicing LLC.

"Well, they're stating that I'm delinquent by four months, that I didn't make four months of payments,” he said.

Valrey-Jung says he's not delinquent. The problem, he says, is that his home loan has been sold two different times to different companies and the payments he made had somehow fallen through the cracks.

And to make matters worse, Valrey-Jung recently received a notice indicating his current mortgage company intended to foreclose on his house due to the missing payments.

“Terrified! This is the house I bought for my son and myself, I mean this is our home,” he said.

Valrey-Jung has spent countless hours on the phone with SLS trying to clear this mess up.

In fact, when 3 On Your Side arrived at his home to talk about the problem, we found him on the phone with SLS. 

"I'm getting ready to lose it. I am getting ready to blow a gasket!” he said.

Valrey-Jung says SLS keeps telling him it will look into his matter and to mail in documentation proving he's made his payments and he has. But, the problem he says, is never fixed.

“How many more calls do I have to make? How many more hours do I have to invest? How many more tickets do you have to open?” he asked.

3 On Your Side contacted SLS which immediately looked into the matter for us.

They later sent us an email stating the issue has now been resolved. They state:

"We pride ourselves in putting our customers first and appreciate the opportunity to review the service our customer has received. We have been in contact with our customer and believe their concerns have been resolved to their satisfaction."

Valrey-Jung tells 3 On Your Side that SLS did contact him after our involvement and said they found his payments and applied them properly to his account.

Valrey-Jung says he's glad the ordeal is over and claims the issue never should have spun out of control like it did.

“I mean that’s kinda the American dream, to be able to have a home for yourself and your kid or kids and to come home and say, 'Yeah, this is what I worked for,’” he said.

Click/tap here to download the free azfamily mobile app.

Copyright 2018 KPHO/KTVK (KPHO Broadcasting Corporation). All rights reserved.


  • Recent 3 On Your Side storiesMore>>

  • Consumers are skipping the 'medical middleman'

    Consumers are skipping the 'medical middleman'

    Monday, July 16 2018 5:10 AM EDT2018-07-16 09:10:11 GMT
    It’s therapy time for Michelle Mandoza, a rugby player sidelined because of an injury.   She skipped the traditional E.R. route and went straight to an urgent care, but not just any kind. She went to an orthopedic urgent care facility. (Source: 3TV/CBS 5)It’s therapy time for Michelle Mandoza, a rugby player sidelined because of an injury. She skipped the traditional E.R. route and went straight to an urgent care, but not just any kind. She went to an orthopedic urgent care facility. (Source: 3TV/CBS 5)
    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)

    It’s therapy time for Michelle Mandoza, a rugby player sidelined because of an injury. She explains, “I took a hit to my knee that kind of made my hip feel wonky.”

    More >

    It’s therapy time for Michelle Mandoza, a rugby player sidelined because of an injury. She explains, “I took a hit to my knee that kind of made my hip feel wonky.”

    More >
  • Consumers want to 'boost' their benefits

    Consumers want to 'boost' their benefits

    Friday, July 13 2018 11:52 PM EDT2018-07-14 03:52:53 GMT
    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)

    When you get a job, salary is key, but benefits can be boss. Health insurance gets the lion's share of attention given rising healthcare costs. And, of course, there’s always the sought-after 401K. But experts say there are other work perks you may not be making the most of or not be taking advantage of at all.

    More >

    When you get a job, salary is key, but benefits can be boss. Health insurance gets the lion's share of attention given rising healthcare costs. And, of course, there’s always the sought-after 401K. But experts say there are other work perks you may not be making the most of or not be taking advantage of at all.

    More >
  • UPDATE: Diet supplement company returns money to Sun City man

    UPDATE: Diet supplement company returns money to Sun City man

    Thursday, July 12 2018 2:58 PM EDT2018-07-12 18:58:39 GMT
    Ray Ralston is thankful to 3 On Your Side for getting his money back after signing up for a 14-day "free trial." (Source: 3TV/CBS 5)Ray Ralston is thankful to 3 On Your Side for getting his money back after signing up for a 14-day "free trial." (Source: 3TV/CBS 5)
    Ray Ralston is thankful to 3 On Your Side for getting his money back after signing up for a 14-day "free trial." (Source: 3TV/CBS 5)Ray Ralston is thankful to 3 On Your Side for getting his money back after signing up for a 14-day "free trial." (Source: 3TV/CBS 5)

    Sun City man says he did not read the company's terms and conditions.

    More >

    Sun City man says he did not read the company's terms and conditions.

    More >

LiAna EnriquezLiAna Enriquez is a native of Arizona. She attended Marcos de Niza High School in Tempe, Arizona.

Click to learn more about LiAna.

LiAna Enriquez

She then went on to Arizona State University. She graduated summa cum laude from the University’s prestigious, Walter Cronkite School of Journalism with a degree in Journalism/Mass Communications with an emphasis in broadcasting.

LiAna started her news career with KTVK-TV as an intern. She loved it so much she never left! She has been with the station for fourteen years. Currently, she is the consumer investigative producer for Arizona’s top rated consumer segment, 3 On Your Side and is also a general assignment reporter. LiAna also reported for the station’s top rated high school sports show, ‘The Varsity Zone’ for five years.

In her free time LiAna enjoys cooking, watching movies, quading, and traveling. But her absolute favorite thing to do, is to hang out with her husband and beautiful daughters. She is a softball mom. She loves the beach and waterfalls! Her favorite team is the Arizona Cardinals and of course, the Sun Devils.

Life motto: “I can do all things through Christ who strengthens me.” (Philippians 4:13)

If you have a story idea for LiAna, Send her an email .

Hide bio

Gary HarperGary Harper is the senior consumer and investigative reporter for 3 On Your Side at KTVK-TV.

Click to learn more about Gary.

Gary Harper
3 On Your Side

With more than 20 years of television experience, Gary has established himself as a leader in the industry when it comes to assisting viewers and resolving their consumer-related issues. His passion and enthusiasm have helped him earn an Emmy for Best Consumer Reporter from the National Academy of Television Arts and Sciences. He’s also garnered several Emmy nominations

He has negotiated resolutions with companies of all sizes, including some of the biggest corporations in the nation.

Gary has successfully recouped more than $1 million for viewers around the state, making 3 On Your Side one of the most popular segments on KTVK and the station's Web site.

He's best known for investigating and confronting unscrupulous contractors. In fact, many of his news reports have led to police investigations and jail time for those who were caught. Viewers, as well as the companies and people he investigates, regard him as consistently being thorough and fair.

Gary has been with KTVK-TV since 1997. Prior to his arrival in Phoenix, he worked for WZZM-TV in Grand Rapids, Michigan, where he was as an anchor and reporter.

Gary is from Chicago, but launched his television career in Lubbock, Texas, after earning a broadcast journalism degree from Texas Tech University. Following his graduation, he was quickly hired by KLBK-TV in Lubbock, where he enterprised and broke numerous exclusive reports. His aggressive reporting in Texas helped garner him Best Reporter by the Associated Press.

Gary has been married since 1994 and is the proud father of two sons. When he's not helping viewers, Gary is busy catching up on his favorite college and professional football teams as well as cheering on his beloved Texas Tech Red Raiders.

Hide bio

Contact 3 On Your Side