3 On Your Side

Ex-con poses as real contractor; takes nearly $30K

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A Glendale man hired Kendall "Mitch" Cole and is now out $30,000. (Source: 3TV) A Glendale man hired Kendall "Mitch" Cole and is now out $30,000. (Source: 3TV)
Todd Carmack wanted Cole to remodel the bathrooms and another outside project. (Source: 3TV) Todd Carmack wanted Cole to remodel the bathrooms and another outside project. (Source: 3TV)
Carmack said he wrote out several checks totaling around $30,000 for both projects and although Cole did do the tile work on the bathrooms, he eventually abandoned the project altogether. (Source: 3TV) Carmack said he wrote out several checks totaling around $30,000 for both projects and although Cole did do the tile work on the bathrooms, he eventually abandoned the project altogether. (Source: 3TV)
A website has different mugshots of Cole. (Source: 3TV) A website has different mugshots of Cole. (Source: 3TV)
(3 ON YOUR SIDE) -

A Glendale man is out nearly $30,000 for a home renovation job that was abandoned by the remodeling company.

"I'd been looking for this specific style for about a year. I just love the architecture of this '70s style," Todd Carmack said. 

As soon as Carmack purchased his Glendale home, he got to work updating it.

"Had the cabinets painted as well, that was done in the second week, had some flooring put down, had the exterior of the house re-painted," he said. 

Up next, Carmack had plans to renovate the two bathrooms and his backyard. That's when he said he came across a guy named Kendall Mitchell Cole.

He goes by “Mitch” and said he was with a company called Modern Renovations.

“I hired Mitch Cole and Modern Renovations to complete two bathroom remodels and then there was a separate outside job to build a pergola on the outdoor patio,” he said.

And, the project was kind of pricey.

“The outdoor pergola system was $7,100 and the bathroom projects were $19,400 and something,” Carmack said. 

Carmack said he wrote out several checks totaling around $30,000 for both projects and although Cole did do the tile work on the bathrooms, he eventually abandoned the project altogether.

“I came home to no toilets installed, to plumbing sticking out of the wall, no vanities, no shower enclosures, kinda a mess,” Carmack said. 

Carmack was forced to hire someone else to finish the bathrooms. He then contacted 3 On Your Side and we started investigating Cole.

We discovered he was on the run and considered a fugitive from justice.

In fact, Cole was recently picked up in the Phoenix area by the U.S. Marshals Service and transported back to the California Department of Corrections.

Prison officials there tell 3 On Your Side that Cole was on parole for a list of convictions including burglary and theft and absconded to Arizona.

And then, there's a website called KendallMitchellCole.com. It was created by a frustrated consumer who claims to have been ripped off by Cole. The website posts Cole's mug shots along with his lengthy criminal history and warns consumers not to hire him.

Carmack says he wishes he knew all of this before handing over all that money.

“I can't even describe on a daily basis how frustrating it was to look at a project. I'm shelling out $30,000 for and getting no satisfaction,” he said.

Since 3 On Your Side started investigating, a third party involved with Modern Renovations has emerged and tells us that he wants this whole thing to go away by returning $8,000 back to our viewer Carmack.

Carmack says, at this point, he'll be happy to get any money back.

We'll let you know what happens in a follow-up report.

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Copyright 2018 KPHO/KTVK (KPHO Broadcasting Corporation). All rights reserved.


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LiAna EnriquezLiAna Enriquez is a native of Arizona. She attended Marcos de Niza High School in Tempe, Arizona.

Click to learn more about LiAna.

LiAna Enriquez

She then went on to Arizona State University. She graduated summa cum laude from the University’s prestigious, Walter Cronkite School of Journalism with a degree in Journalism/Mass Communications with an emphasis in broadcasting.

LiAna started her news career with KTVK-TV as an intern. She loved it so much she never left! She has been with the station for fourteen years. Currently, she is the consumer investigative producer for Arizona’s top rated consumer segment, 3 On Your Side and is also a general assignment reporter. LiAna also reported for the station’s top rated high school sports show, ‘The Varsity Zone’ for five years.

In her free time LiAna enjoys cooking, watching movies, quading, and traveling. But her absolute favorite thing to do, is to hang out with her husband and beautiful daughters. She is a softball mom. She loves the beach and waterfalls! Her favorite team is the Arizona Cardinals and of course, the Sun Devils.

Life motto: “I can do all things through Christ who strengthens me.” (Philippians 4:13)

If you have a story idea for LiAna, Send her an email .

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Gary HarperGary Harper is the senior consumer and investigative reporter for 3 On Your Side at KTVK-TV.

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Gary Harper
3 On Your Side

With more than 20 years of television experience, Gary has established himself as a leader in the industry when it comes to assisting viewers and resolving their consumer-related issues. His passion and enthusiasm have helped him earn an Emmy for Best Consumer Reporter from the National Academy of Television Arts and Sciences. He’s also garnered several Emmy nominations

He has negotiated resolutions with companies of all sizes, including some of the biggest corporations in the nation.

Gary has successfully recouped more than $1 million for viewers around the state, making 3 On Your Side one of the most popular segments on KTVK and the station's Web site.

He's best known for investigating and confronting unscrupulous contractors. In fact, many of his news reports have led to police investigations and jail time for those who were caught. Viewers, as well as the companies and people he investigates, regard him as consistently being thorough and fair.

Gary has been with KTVK-TV since 1997. Prior to his arrival in Phoenix, he worked for WZZM-TV in Grand Rapids, Michigan, where he was as an anchor and reporter.

Gary is from Chicago, but launched his television career in Lubbock, Texas, after earning a broadcast journalism degree from Texas Tech University. Following his graduation, he was quickly hired by KLBK-TV in Lubbock, where he enterprised and broke numerous exclusive reports. His aggressive reporting in Texas helped garner him Best Reporter by the Associated Press.

Gary has been married since 1994 and is the proud father of two sons. When he's not helping viewers, Gary is busy catching up on his favorite college and professional football teams as well as cheering on his beloved Texas Tech Red Raiders.

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