3 On Your Side

Phoenix businessman 'shocked' over electric bills

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(Source: 3TV/CBS 5) (Source: 3TV/CBS 5)
(3 ON YOUR SIDE) -

A Valley businessman says he's been fighting back and forth with his utility company for a while and he's getting nowhere.

He thought there had to be something wrong with his meter and as it turns out, he was right.

“It's 1,200 square feet. We got a couple of office and a computer room, nice reception and working area."

Ron Maceyko is a tax accountant who recently moved his small business to a new location near 35th Avenue and Greenway Road.

"Oh, it was perfect. We got it built out. The landlord is a nice guy. It's only a mile from my home."

And, with tax season starting to get busy, Maceyko and his employees quickly got to work. But Maceyko says his business almost came to a screeching halt when he got not one, not two, but three huge electric bills from APS for three months of usage that APS failed to bill from October through December.

"I got three bills all dated the same day which kind of threw me. I'm like, 'Why do you have three bills for the same day for the same address?'"

One bill is for more than $3,114, a second APS bill has a balance of $4,654 and a third bill is for $1,635.

And Maceyko says here's another irritating issue. Every time Maceyko gets one of those crazy bills, it says we were unable to read your meter. That's strange because here's his meter and it's very accessible to 3 On Your Side.

Maceyko says it didn't make sense. Why didn't APS read his meters and why is he just now getting incredibly high bills for different amounts?

Concerned that his power would be shut off, Ron paid the lowest bill APS had sent him which was just over $1,635.

"I don't know what to say. I'm fairly easy going most of the time and I don't know where else to turn."

3 On Your Side got involved and APS investigated the issue for us.

A spokesperson says APS discovered Maceyko's meter was corrupt, or faulty and was not sending back proper readings. That's why Maceyko's bills kept saying "we were unable to read your meter."

As a result, APS repaired Maceyko's meter and after auditing his account, APS is sending him a check for around $1,100 which is the overpayment from the $1,600 he already paid.

Maceyko says he owes it all to 3 On Your Side.

“Is a very good thing. Got the problem resolved. Got us into our busy season which is this week so that was like perfect timing. Also we got the news last Thursday and we’re working around the clock now."

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Gary HarperGary Harper is the senior consumer and investigative reporter for 3 On Your Side at KTVK-TV.

Click to learn more about Gary.

Gary Harper
3 On Your Side

With more than 20 years of television experience, Gary has established himself as a leader in the industry when it comes to assisting viewers and resolving their consumer-related issues. His passion and enthusiasm have helped him earn an Emmy for Best Consumer Reporter from the National Academy of Television Arts and Sciences. He’s also garnered several Emmy nominations

He has negotiated resolutions with companies of all sizes, including some of the biggest corporations in the nation.

Gary has successfully recouped more than $1 million for viewers around the state, making 3 On Your Side one of the most popular segments on KTVK and the station's Web site.

He's best known for investigating and confronting unscrupulous contractors. In fact, many of his news reports have led to police investigations and jail time for those who were caught. Viewers, as well as the companies and people he investigates, regard him as consistently being thorough and fair.

Gary has been with KTVK-TV since 1997. Prior to his arrival in Phoenix, he worked for WZZM-TV in Grand Rapids, Michigan, where he was as an anchor and reporter.

Gary is from Chicago, but launched his television career in Lubbock, Texas, after earning a broadcast journalism degree from Texas Tech University. Following his graduation, he was quickly hired by KLBK-TV in Lubbock, where he enterprised and broke numerous exclusive reports. His aggressive reporting in Texas helped garner him Best Reporter by the Associated Press.

Gary has been married since 1994 and is the proud father of two sons. When he's not helping viewers, Gary is busy catching up on his favorite college and professional football teams as well as cheering on his beloved Texas Tech Red Raiders.

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