3 On Your Side

Update: Car rental companies hit with $1.85 million verdict

Posted: Updated:
Phoenix Car Rental and Saban's Rent-A-Car will have to fork over $1.85 million. (Source: 3TV) Phoenix Car Rental and Saban's Rent-A-Car will have to fork over $1.85 million. (Source: 3TV)
In one news report, 3 On Your Side tried to talk to Dennis Saban about those fees, but were kicked off the property. (Source: 3TV) In one news report, 3 On Your Side tried to talk to Dennis Saban about those fees, but were kicked off the property. (Source: 3TV)
The Arizona Attorney General's Office conducted an undercover investigation and eventually sued Saban and his two companies. (Source: 3TV) The Arizona Attorney General's Office conducted an undercover investigation and eventually sued Saban and his two companies. (Source: 3TV)
(3 ON YOUR SIDE) -

In a court ruling released Wednesday, Phoenix Car Rental and Saban's Rent-A-Car will have to fork over $1.85 million.

The judgment follows a five-week trial in which the two car rental companies were being sued by the Arizona Attorney General's Office.

The AG's investigation follows a string of 3 On Your Side reports in which consumers complained that they were ripped off by the car rental companies, which are run by a guy named Dennis Saban.

Victims like Tara Martz told 3 On Your Side that they were drawn to the rental companies because of their advertised rate of $129 a week.

"For the full week's rental, everything's included, unlimited mileage, everything included with that," Martz said.

[READ MORE: 3OYS: Scottsdale woman disputes car rental charge (Sept. 30, 2013)]

But, when she returned the car, her bill was close to $370 after Saban and his companies tacked on exorbitant fees that were not revealed earlier.

In one news report, 3 On Your Side tried to talk to Dennis Saban about those fees, and that's when we heard this demand from the company's outside speaker.

"You are trespassing. You need to leave the property."

[RELATED: Complaints against car rental company continue (April 16, 2015)]

We left, but following that 3 On Your Side report, the Arizona Attorney General's Office conducted an undercover investigation and eventually sued Saban and his two companies.

In the verdict that was just announced, Saban and his companies will have to pay $1 million to victims who were targeted with fake fees.

[RELATED: Arizona AG files suit against car rental company (March 5, 2014)]

In addition to the $1.8 million judgment, the car rental companies must provide a good faith estimate in advance to consumers. The companies also have to stop their inaccurate advertising prices.

For a copy of the ruling, click here.

Click/tap here to download the free azfamily mobile app.

Copyright 2018 KPHO/KTVK (KPHO Broadcasting Corporation). All rights reserved.


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Gary HarperGary Harper is the senior consumer and investigative reporter for 3 On Your Side at KTVK-TV.

Click to learn more about Gary.

Gary Harper
3 On Your Side

With more than 20 years of television experience, Gary has established himself as a leader in the industry when it comes to assisting viewers and resolving their consumer-related issues. His passion and enthusiasm have helped him earn an Emmy for Best Consumer Reporter from the National Academy of Television Arts and Sciences. He’s also garnered several Emmy nominations

He has negotiated resolutions with companies of all sizes, including some of the biggest corporations in the nation.

Gary has successfully recouped more than $1 million for viewers around the state, making 3 On Your Side one of the most popular segments on KTVK and the station's Web site.

He's best known for investigating and confronting unscrupulous contractors. In fact, many of his news reports have led to police investigations and jail time for those who were caught. Viewers, as well as the companies and people he investigates, regard him as consistently being thorough and fair.

Gary has been with KTVK-TV since 1997. Prior to his arrival in Phoenix, he worked for WZZM-TV in Grand Rapids, Michigan, where he was as an anchor and reporter.

Gary is from Chicago, but launched his television career in Lubbock, Texas, after earning a broadcast journalism degree from Texas Tech University. Following his graduation, he was quickly hired by KLBK-TV in Lubbock, where he enterprised and broke numerous exclusive reports. His aggressive reporting in Texas helped garner him Best Reporter by the Associated Press.

Gary has been married since 1994 and is the proud father of two sons. When he's not helping viewers, Gary is busy catching up on his favorite college and professional football teams as well as cheering on his beloved Texas Tech Red Raiders.

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