3 On Your Side

Woman says 'free' phone came with big price tag

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A Surprise woman says she was on the hook for $700 for a so-called free phone. (Source: 3TV) A Surprise woman says she was on the hook for $700 for a so-called free phone. (Source: 3TV)
Yvette Sage said she got the buy one, get one free promotion but said had to pay for the second phone. (Source: 3TV) Yvette Sage said she got the buy one, get one free promotion but said had to pay for the second phone. (Source: 3TV)
Sage gave the second phone to her daughter. (Source: 3TV) Sage gave the second phone to her daughter. (Source: 3TV)
3 On Your Side contacted T-Mobile which looked into the issue and quickly resolved everything by waiving that $700 price tag. (Source: 3TV) 3 On Your Side contacted T-Mobile which looked into the issue and quickly resolved everything by waiving that $700 price tag. (Source: 3TV)
Sage was able to keep her daughter's phone. (Source: 3TV) Sage was able to keep her daughter's phone. (Source: 3TV)
(3 ON YOUR SIDE) -

"Buy one, get one free" is a common marketing line to get consumers' attention. It was a promotion put out by T-Mobile recently. All you had to do was buy a phone and the second one was free.

But a Surprise woman says she's now on the hook for $700 for that so-called free phone.

“My phone is literally my lifeline,” Yvette Sage said. 

Like most folks, Sage can't function without her cellphone.

“Well, I use my phone very frequently because it's my business. I'm a trainer," Sage said. 

Sage’s current carrier is T-Mobile, which recently had a "buy one, get one free" promotion.

“I heard there was a buy one, get one free on an iPhone 8 on Cyber Monday and what prompted me was that my daughter wanted a phone. I am on a pretty tight budget so I thought, 'Well, if I qualify for this, this would be a good way for me to get her a phone for Christmas,'” she said. 

To qualify, all Sage says all she had to do was "add" an additional line which made sense because she'd been getting an extra phone anyway. So, she got the phones. However, there was a problem.

“I called T-Mobile to see why I wasn't getting any data to that line and that's when I was told, 'Oh, by the way, you didn't qualify for the free phone,'” said Sage.

That "free" phone wasn't going to be free after all. So, she contacted T-Mobile again which claimed to have resolved the issue.

“I'm so sorry about the mix-up, we're going to override this for you and you'll get the phone for free,” said Sage about what T-Mobile told her.

That sounded great, but then Sage heard back from T-Mobile.

“She did, she called back on that Tuesday but to let me know she couldn't override it,” said Sage.

That meant Sage would have to shell out another $700 to keep her daughter's phone, a phone she had already given her as a Christmas gift. 

“My daughter now was already excited because she was able to get a phone and now I have to tell my daughter we might not be able to keep the phones because honestly, I can't pay another $700,” said Sage.

So, Sage contacted 3 On Your Side for help.

“It felt good because like I said, I'm a single mom and I'm on a very tight budget so it's not often that I get the opportunity to do that for her,” said Sage.

3 On Your Side contacted T-Mobile which looked into the issue and quickly resolved everything by waiving that $700 price tag and allowing Sage to keep her daughter's phone. Sage says it only happened with the help of 3 On Your Side.

“T-Mobile contacted me and they lived up to their end of the promotion, that I was given over the phone so I'm really excited about it. That's all I was looking for so I want to thank T-Mobile for that and I also want to thank 3 On Your Side," said Sage.

A big thank you to T-Mobile for resolving this problem. They never did tell us why there was a mix-up, but we're glad it could be resolved.

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LiAna EnriquezLiAna Enriquez is a native of Arizona. She attended Marcos de Niza High School in Tempe, Arizona.

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LiAna Enriquez

She then went on to Arizona State University. She graduated summa cum laude from the University’s prestigious, Walter Cronkite School of Journalism with a degree in Journalism/Mass Communications with an emphasis in broadcasting.

LiAna started her news career with KTVK-TV as an intern. She loved it so much she never left! She has been with the station for fourteen years. Currently, she is the consumer investigative producer for Arizona’s top rated consumer segment, 3 On Your Side and is also a general assignment reporter. LiAna also reported for the station’s top rated high school sports show, ‘The Varsity Zone’ for five years.

In her free time LiAna enjoys cooking, watching movies, quading, and traveling. But her absolute favorite thing to do, is to hang out with her husband and beautiful daughters. She is a softball mom. She loves the beach and waterfalls! Her favorite team is the Arizona Cardinals and of course, the Sun Devils.

Life motto: “I can do all things through Christ who strengthens me.” (Philippians 4:13)

If you have a story idea for LiAna, Send her an email .

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Gary HarperGary Harper is the senior consumer and investigative reporter for 3 On Your Side at KTVK-TV.

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Gary Harper
3 On Your Side

With more than 20 years of television experience, Gary has established himself as a leader in the industry when it comes to assisting viewers and resolving their consumer-related issues. His passion and enthusiasm have helped him earn an Emmy for Best Consumer Reporter from the National Academy of Television Arts and Sciences. He’s also garnered several Emmy nominations

He has negotiated resolutions with companies of all sizes, including some of the biggest corporations in the nation.

Gary has successfully recouped more than $1 million for viewers around the state, making 3 On Your Side one of the most popular segments on KTVK and the station's Web site.

He's best known for investigating and confronting unscrupulous contractors. In fact, many of his news reports have led to police investigations and jail time for those who were caught. Viewers, as well as the companies and people he investigates, regard him as consistently being thorough and fair.

Gary has been with KTVK-TV since 1997. Prior to his arrival in Phoenix, he worked for WZZM-TV in Grand Rapids, Michigan, where he was as an anchor and reporter.

Gary is from Chicago, but launched his television career in Lubbock, Texas, after earning a broadcast journalism degree from Texas Tech University. Following his graduation, he was quickly hired by KLBK-TV in Lubbock, where he enterprised and broke numerous exclusive reports. His aggressive reporting in Texas helped garner him Best Reporter by the Associated Press.

Gary has been married since 1994 and is the proud father of two sons. When he's not helping viewers, Gary is busy catching up on his favorite college and professional football teams as well as cheering on his beloved Texas Tech Red Raiders.

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