3 On Your Side

UPDATE: Woman gets $45K resolution

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A couple got $45,000 back over a land dispute thanks to 3 On Your Side. (Source: 3TV) A couple got $45,000 back over a land dispute thanks to 3 On Your Side. (Source: 3TV)
“I am just totally thrilled and I just really appreciate your service and especially now that it's getting close to the holidays,” she said. (Source: 3TV) “I am just totally thrilled and I just really appreciate your service and especially now that it's getting close to the holidays,” she said. (Source: 3TV)
in order resolve the issue, HomeSmart said it would re-sell Waltz's piece of property, plus cover any other costs so Waltz is made financially whole again. (Source: 3TV) in order resolve the issue, HomeSmart said it would re-sell Waltz's piece of property, plus cover any other costs so Waltz is made financially whole again. (Source: 3TV)
According to Waltz, the parcel of land they actually bought wasn't the one they were shown by that HomeSmart agent. (Source: 3TV) According to Waltz, the parcel of land they actually bought wasn't the one they were shown by that HomeSmart agent. (Source: 3TV)
(3 ON YOUR SIDE) -

We have an update on a Valley woman and her pricey real estate transaction that went sour. But things have really turned around. 

“Oh my goodness, I just can't think of the words to describe it, it was just awful!” Candace Waltz said.

Waltz says she still cringes when she thinks of her recent real estate transaction.

But after 3 On Your Side got involved, she says things are better.

“I am just totally thrilled and I just really appreciate your service and especially now that it's getting close to the holidays,” she said.

In a previous 3 On Your Side report, Waltz explained how she had purchased a piece of property for $42,000 near the San Tan Mountains.

[ORIGINAL STORY: Phoenix area couple in land dispute with real estate company]

The desert land, she says, was shown to her by a HomeSmart real estate agent.

“She showed us this area right here and it kind of goes up the side of the hill a little bit, she pointed out there was a piece of rebar which indicated that it had been surveyed in the past.”

But Waltz says after buying the property and then paying for her own survey, she discovered the piece of land she actually bought was not the piece of property that she said the HomeSmart agent showed her.

Waltz says to make matters worse, the parcel of land she bought is next to what she described as a scrap yard with all kinds of junk.

“This is like me looking for a nice house, I find one that I like, the realtor showed it to us and we decided we're gonna purchase it. We do so, and we find out a week or two later after we close that it's not the same house!” Waltz said.

3 On Your Side got involved and we spoke with HomeSmart's attorney, who denied that HomeSmart showed Waltz the wrong piece of land.

Regardless, in order resolve the issue, HomeSmart said it would re-sell Waltz's piece of property, plus cover any other costs so Waltz is made financially whole again.

And that's exactly what HomeSmart did. Waltz says she now has her $42,000 back. Plus, when you add in the other expenses she paid, Waltz says she's been reimbursed about $45,000.

“They decided to resolve the problem and they did pay me back all of the money, including the lawyer fee, the taxes, and the survey,” she said.

Waltz says it all happened with the help of 3 On Your Side.

“I'm elated and I really have to thank Channel 3, Gary Harper and the Channel 3 crew for resolving my issue with HomeSmart,” Waltz said. 

Forty-five thousand dollars is the largest amount 3 On Your Side has helped to recover in one transaction. Thank you to HomeSmart for their involvement and their speedy resolution in this matter. 

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Copyright 2017 KPHO/KTVK (KPHO Broadcasting Corporation). All rights reserved.


LiAna EnriquezLiAna Enriquez is a native of Arizona. She attended Marcos de Niza High School in Tempe, Arizona.

Click to learn more about LiAna.

LiAna Enriquez

She then went on to Arizona State University. She graduated summa cum laude from the University’s prestigious, Walter Cronkite School of Journalism with a degree in Journalism/Mass Communications with an emphasis in broadcasting.

LiAna started her news career with KTVK-TV as an intern. She loved it so much she never left! She has been with the station for fourteen years. Currently, she is the consumer investigative producer for Arizona’s top rated consumer segment, 3 On Your Side and is also a general assignment reporter. LiAna also reported for the station’s top rated high school sports show, ‘The Varsity Zone’ for five years.

In her free time LiAna enjoys cooking, watching movies, quading, and traveling. But her absolute favorite thing to do, is to hang out with her husband and beautiful daughters. She is a softball mom. She loves the beach and waterfalls! Her favorite team is the Arizona Cardinals and of course, the Sun Devils.

Life motto: “I can do all things through Christ who strengthens me.” (Philippians 4:13)

If you have a story idea for LiAna, Send her an email .

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Gary HarperGary Harper is the senior consumer and investigative reporter for 3 On Your Side at KTVK-TV.

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Gary Harper
3 On Your Side

With more than 20 years of television experience, Gary has established himself as a leader in the industry when it comes to assisting viewers and resolving their consumer-related issues. His passion and enthusiasm have helped him earn an Emmy for Best Consumer Reporter from the National Academy of Television Arts and Sciences. He’s also garnered several Emmy nominations

He has negotiated resolutions with companies of all sizes, including some of the biggest corporations in the nation.

Gary has successfully recouped more than $1 million for viewers around the state, making 3 On Your Side one of the most popular segments on KTVK and the station's Web site.

He's best known for investigating and confronting unscrupulous contractors. In fact, many of his news reports have led to police investigations and jail time for those who were caught. Viewers, as well as the companies and people he investigates, regard him as consistently being thorough and fair.

Gary has been with KTVK-TV since 1997. Prior to his arrival in Phoenix, he worked for WZZM-TV in Grand Rapids, Michigan, where he was as an anchor and reporter.

Gary is from Chicago, but launched his television career in Lubbock, Texas, after earning a broadcast journalism degree from Texas Tech University. Following his graduation, he was quickly hired by KLBK-TV in Lubbock, where he enterprised and broke numerous exclusive reports. His aggressive reporting in Texas helped garner him Best Reporter by the Associated Press.

Gary has been married since 1994 and is the proud father of two sons. When he's not helping viewers, Gary is busy catching up on his favorite college and professional football teams as well as cheering on his beloved Texas Tech Red Raiders.

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