3 On Your Side

DIGITAL EXCLUSIVE: Apple's ongoing software glitches

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In this Sept. 15, 2017, photo, the iOS 11 control center is displayed on the iPhone 8 Plus in New York. (Source: AP Photo/Mark Lennihan) In this Sept. 15, 2017, photo, the iOS 11 control center is displayed on the iPhone 8 Plus in New York. (Source: AP Photo/Mark Lennihan)
(Source: Data Doctors) (Source: Data Doctors)
(3 ON YOUR SIDE) -

Apple keeps releasing new software to correct all the glitches, but just when it thinks everything it working, another glitch pops up.

Every time Apple releases a new iPhone, consumers can't wait to get their hands on the updated version.

But, even if you can't afford to get a new iPhone, consumers are just as excited to update the software -- the iOS -- on their current iPhones.

According to Ken Colburn, a tech specialist with Data Doctors, finding what software you currently have is pretty easy.

"You go to settings, general, and look at about and right down here it will show you a version, this phone is 10.3.3," he demonstrated.

However, since the iPhone X recently came out along with the iPhone 8, there have been numerous consumer complaints regarding glitches with the updated software.

For example, if you press "A" on our keypad, another letter actually pops up. Other people complain that the battery drains too fast while they're on social media. As a result, Apple keeps releasing new updated software to stop the technical hiccups.

[RELATED: Apple finally fixes "i" autocorrect issue | iPhone bug frustrates users typing 'i']

[RELATED: Ready for a new iPhone? Read this before you buy one!]

"In this case, 11.0 came out in September, and in October they had 11.1," Colburn said. "They're now working on 11.2 as a test version and we're probably going to see yet probably 11.3 before things kind of stabilize."

Colburn says he's very familiar with the software glitches and says the iOS 11 updates have been frustrating.

"You probably have people and friends, co-workers, family members complaining right now about their phone being kinds of screwy since they did the update," he said.

But even with the continual updates, Colburn says new iOS issues often pop up.

"We've never seen one come out perfect," he said. "They always have bugs; they always have issues."

[RELATED: Older iPhone acting up? New iPhone not to blame]

[MORE: Data Doctors]

To avoid an Apple iOS upgrade headache, Colburn says you should sit tight and don't install any upgrades until all the bugs are worked out.

When they finally are, Colburn says that's the time the latest iOS.

"As a consumer, as an Apple fan, just give them a break," he said. "Give them some time to figure it out. Let the nerds and the geeks figure out all the problems and then stroll in and get 11.3.”

There's no date when a permanent fix will be released with every update. Apple thinks it's corrected problems only to have another issue arise.

Like we said, stop updating and be patient.

Click here for the Data Doctors' take on the pros and cons of iOS 11 update.

[RELATED: Apple teases hundreds of new emoji, including gender neutral options]

[RELATED: iPhone X screen repair: That'll be $275]

[RELATED: Android to iPhone conversion tips]


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Gary HarperGary Harper is the senior consumer and investigative reporter for 3 On Your Side at KTVK-TV.

Click to learn more about Gary.

Gary Harper
3 On Your Side

With more than 20 years of television experience, Gary has established himself as a leader in the industry when it comes to assisting viewers and resolving their consumer-related issues. His passion and enthusiasm have helped him earn an Emmy for Best Consumer Reporter from the National Academy of Television Arts and Sciences. He’s also garnered several Emmy nominations

He has negotiated resolutions with companies of all sizes, including some of the biggest corporations in the nation.

Gary has successfully recouped more than $1 million for viewers around the state, making 3 On Your Side one of the most popular segments on KTVK and the station's Web site.

He's best known for investigating and confronting unscrupulous contractors. In fact, many of his news reports have led to police investigations and jail time for those who were caught. Viewers, as well as the companies and people he investigates, regard him as consistently being thorough and fair.

Gary has been with KTVK-TV since 1997. Prior to his arrival in Phoenix, he worked for WZZM-TV in Grand Rapids, Michigan, where he was as an anchor and reporter.

Gary is from Chicago, but launched his television career in Lubbock, Texas, after earning a broadcast journalism degree from Texas Tech University. Following his graduation, he was quickly hired by KLBK-TV in Lubbock, where he enterprised and broke numerous exclusive reports. His aggressive reporting in Texas helped garner him Best Reporter by the Associated Press.

Gary has been married since 1994 and is the proud father of two sons. When he's not helping viewers, Gary is busy catching up on his favorite college and professional football teams as well as cheering on his beloved Texas Tech Red Raiders.

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