Older iPhone acting up? New iPhone not to blame

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PHOENIX (3TV/CBS 5) -

Have you noticed anything wrong with your iPhone lately? There are stories on social media about weird characters popping up when you type or apps not loading properly.

First of all, there's no conspiracy at work. Your older iPhone isn't acting up because Apple programmed it to do so just when a new iPhone is introduced. The timing of some of these problems may seem odd, but there is a good reason.

Some iPhone users have been complaining online about their devices not working so well all of a sudden.

"It was just not connecting, it was just not playing music correctly, all the apps were kind of just crashing on me," iPhone user Edgar Carrasco said.

"So, I have an iPhone 7 and some of my emojis and some of my characters are not showing up property," iPhone user Pedro Silva said.

"What's wrong with my old phone," Tishin Donkersley said.

Donkersley is the Managing Editor for Tech.co Media. She says the problems popping up are not a scheme from Apple to get you to upgrade to the new iPhone X.

"The problems consumers are experiencing with their iPhone is normal," Donkersley said.

She says developers are updating their apps to compensate for all the new features available on the latest iPhone which means they may not work as well on your older phone.

"So, what users are going to see, is as those apps are upgraded, it will tax your older hardware," Donkersley said.

Another problem many are experiencing, when they type the letter "I' it comes up as an "A" with a funny symbol next to it. Donkersley says that's just an Apple IOS software bug.

"Well, there's a solution to this, you can fix this problem," Donkersley said.

Just go to:
-Settings
-General
-Keyboard
-Text Replacement
-Tap the "+" sign
-For "phrase" type in an uppercase "I"
-For "shortcut" type in a lowercase "i"

The strange predictive text bug appears to be affecting devices running on IOS 11.0 or 11.1 but the fix above should eliminate the problem.

And to avoid still another problem we've been hearing, battery drain, make sure "background app refresh" is turned off in settings after your update your software.

Click/tap here to download the free azfamily mobile app.

Copyright 2017 KPHO/KTVK (KPHO Broadcasting Corporation). All rights reserved.


Dave CherryCBS 5 Advocate Dave Cherry works to resolve your consumer problems and protect your money. If he can't help, he'll do his best to point you in the right direction.

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Dave Cherry
CBS 5 Advocate

Dave was born and raised in Philadelphia and considers himself one of the biggest Philly sports fans. At 6-feet, 5-inches, he's probably right! Dave started on a different career path before fulfilling his lifelong dream of reporting the news and helping consumers. Dave graduated from Philadelphia University with a Bachelor of Science degree in Accounting; he later earned an MBA degree in Finance from Temple University in Philadelphia. Dave also spent ten years as Vice President and Director of Sales and Marketing for two of America's leading real estate franchise companies. Dave started his 21-year news career at WHP in Harrisburg, Pennsylvania, as news anchor and reporter, then moved to KOLD in Tucson, as the morning news anchor. From Tucson, he went to KRON in San Francisco as a freelance news reporter before moving east to COMCAST in Philadelphia as a general assignment reporter. In the fall of 2003, Dave moved west and joined KPNX in Phoenix and spent nine years as the station Call for Action Consumer Reporter. Through his on-air advocacy work in 2011, Dave and his team were able to help consumers save more than $1 million. Dave joined CBS 5 News as our CBS 5 Advocate in December 2012. Dave is a vegan and likes to eat the amazing vegan food prepared by his lovely wife, Carmen. Dave's also a big Bruce Springsteen fan (he's seen more than 70 shows!), the man who inspired him to learn the guitar. Besides playing many of the boss' songs, Dave writes and sings his own songs and recorded a CD of original music.

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