3 On Your Side

Tempe homeowner says she's 'floored' over contractor

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Caitlin Haffner says the mess in her house is the result of an ongoing and unresolved issue with the floor removal company she hired. (Source: 3TV/CBS 5) Caitlin Haffner says the mess in her house is the result of an ongoing and unresolved issue with the floor removal company she hired. (Source: 3TV/CBS 5)
Jack King explained his side of events to the inspector, but refused to talk to 3 On Your Side on camera. (Source: 3TV/CBS 5) Jack King explained his side of events to the inspector, but refused to talk to 3 On Your Side on camera. (Source: 3TV/CBS 5)
(3 ON YOUR SIDE) -

Caitlin Haffner says she has big plans for her Tempe home and those plans started when she hired a company to remove some of her flooring.

"Yeah, this area was supposed to be creating a dining room space right around here,” she said as she gave 3 On Your Side a tour of her home.

“But, you really have to watch your step, don't you?" Gary Harper asked as he walked slowly through floor tiling that had been recently been ripped up and left.

"Yeah, don't where sandals," Haffner replied.

She says the mess in her house is the result of an ongoing and unresolved issue with the floor removal company she hired. That company, she says, is called Arizona Home Floors.

Initially, she tells 3 On Your Side that she asked the company to come out and take measurements, and give an estimate to remove her flooring. However, she says Arizona Home Floors refused, saying it doesn't visit homes in advance to take measurements.

"They would not come out to the site even though I kept asking them," she said.

Having experience as an interior decorator, Haffner and Arizona Home Floors agreed that she could take the measurements.

She did, and as a result, Arizona Home Floors gave her a written quote for just over $3,400. She agreed to the amount and paid just over $600 to get the job started.

However, Haffner says after two hours ripping up the tiling, Arizona Home Floors told her it was increasing the price because the project was bigger than they thought.

"They called to inform me that it was going to be $6,000 now. So, it went from $3,400 to six grand.

“How did you feel about that?” Harper asked. “So many emotions, you have no idea,” she replied.

The Tempe homeowner says Arizona Home Floors told her if she didn't agree to pay the new amount, they'd walk off the job and leave her with the mess.

So, Haffner says she canceled, but not before she says Arizona Home Floors demanded $2,500, claiming that's how much work they performed within two hours of being there. She says she didn't cough up any more money, but at the time, all kinds of thoughts ran through her head.

"There’s the shock value and then I was upset. It was 'how are we going to pay for all of this?'"

The owner of Arizona Home Floors is Jack King. When 3 On Your Side caught up with him, he was driving up to Haffner’s house in his company truck.

He was asked to be here by a senior inspector with the Arizona Registrar of Contractors, which is now investigating the dispute.

King explained his side of events to the inspector, but refused to talk to 3 On Your Side on camera.

We wanted to know why he or his employees didn’t take measurements when they initially showed up to remove the tile. We also wanted him to explain his position on doubling the price after the project was started.

Off camera, he blamed Haffner for being wrong with her measurements and saying the job was bigger and more involved than he thought.

And, because she has experience as an interior decorator, he claims he trusted her measurements.

But, Haffner maintains her measurements were accurate and says even if she was wrong, King and Arizona Home Floors should have caught it long before they actually started removing the flooring and leaving her with a mess.

“Is that a bitter pill to swallow,” Harper asked her.

"Yeah,” she replied. “You can say that. Almost double the price."

As of now, the issue remains a stand-off as both sides wait to hear what the Registrar of Contractors decides to do.

In the meantime, Arizona Home Floors claims it has offered to finish the job for around $2,500, but Haffner says she doesn't even want them back in the house after this experience.

3 On Your Side will let you know what happens in a follow-up report.

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Copyright 2017 KPHO/KTVK (KPHO Broadcasting Corporation). All rights reserved.


Gary HarperGary Harper is the senior consumer and investigative reporter for 3 On Your Side at KTVK-TV.

Click to learn more about Gary.

Gary Harper
3 On Your Side

With more than 20 years of television experience, Gary has established himself as a leader in the industry when it comes to assisting viewers and resolving their consumer-related issues. His passion and enthusiasm have helped him earn an Emmy for Best Consumer Reporter from the National Academy of Television Arts and Sciences. He’s also garnered several Emmy nominations

He has negotiated resolutions with companies of all sizes, including some of the biggest corporations in the nation.

Gary has successfully recouped more than $1 million for viewers around the state, making 3 On Your Side one of the most popular segments on KTVK and the station's Web site.

He's best known for investigating and confronting unscrupulous contractors. In fact, many of his news reports have led to police investigations and jail time for those who were caught. Viewers, as well as the companies and people he investigates, regard him as consistently being thorough and fair.

Gary has been with KTVK-TV since 1997. Prior to his arrival in Phoenix, he worked for WZZM-TV in Grand Rapids, Michigan, where he was as an anchor and reporter.

Gary is from Chicago, but launched his television career in Lubbock, Texas, after earning a broadcast journalism degree from Texas Tech University. Following his graduation, he was quickly hired by KLBK-TV in Lubbock, where he enterprised and broke numerous exclusive reports. His aggressive reporting in Texas helped garner him Best Reporter by the Associated Press.

Gary has been married since 1994 and is the proud father of two sons. When he's not helping viewers, Gary is busy catching up on his favorite college and professional football teams as well as cheering on his beloved Texas Tech Red Raiders.

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