3 On Your Side

Update: Gilbert dad receives refund from airline

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Edens says he's been fighting awhile to get his $1,000 back but says it only happened after 3 On Your Side got involved. (Source: 3TV) Edens says he's been fighting awhile to get his $1,000 back but says it only happened after 3 On Your Side got involved. (Source: 3TV)
Aer Lingus had scheduled a connecting flight for Edens' daughters with United Airlines, which has a strict policy against minors flying unaccompanied. (Source: 3TV) Aer Lingus had scheduled a connecting flight for Edens' daughters with United Airlines, which has a strict policy against minors flying unaccompanied. (Source: 3TV)
And after asking Aer Lingus to consider returning Edens’ $1,000, they did. (Source: 3TV) And after asking Aer Lingus to consider returning Edens’ $1,000, they did. (Source: 3TV)
It felt really good that someone else was out there fighting for me and at the end of the day, came through," Edens said. (Source: 3TV) It felt really good that someone else was out there fighting for me and at the end of the day, came through," Edens said. (Source: 3TV)
(3 ON YOUR SIDE) -

An update on a Gilbert dad who was looking for a $1,000 refund from an airline.

“It feels really good.”

Rick Edens may be feeling great now, but it took 3 On Your Side to get him here.

“It worked out. It took a little while but it did work out.”

In a previous 3 On Your Side report, Edens explained how he was out $1,000 all because of a mishap with an Ireland-based airline called Aer Lingus.

In that report, Edens explained how he had booked two round-trip tickets for his underage daughters to come visit him from overseas.

[READ MORE: Airline denies international flight for teenage sisters]

For two round-trip tickets, Edens shelled out more than $2,250 and the girls flew unaccompanied to states just fine.

However, when it came time for the girls to return, there was a problem.

Aer Lingus had scheduled a connecting flight with United Airlines, which has a strict policy against minors flying unaccompanied.

“They said they were not allowed on the flight. And I'm like, 'What do you mean they're not allowed on the flight?’”

As a result, Edens had to spend another $1,000 to fly his daughters back on another airline.

Because the mishap wasn't his fault, Edens asked Aer Lingus to reimburse him, but the airline wasn't responsive.  So, 3 On Your Side got involved. And after asking Aer Lingus to consider returning Edens’ $1,000, they did.

In fact, they expedited two $500 checks, one for each daughter, straight to Edens. 

“After all was said and done, we finally got our money back. It feels good, it feels good to have a resolution.”

Edens says he's been fighting awhile to get his $1,000 back but says it only happened after 3 On Your Side got involved.

“And for Channel 3 to be on my side, it felt really good. It felt really good that someone else was out there fighting for me and at the end of the day, came through.”

A big thank you to Aer Lingus for looking into the issue and making that refund happen. It's pretty rare for airlines to issue refunds, but in this case, they did and I appreciate that. 

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LiAna EnriquezLiAna Enriquez is a native of Arizona. She attended Marcos de Niza High School in Tempe, Arizona.

Click to learn more about LiAna.

LiAna Enriquez

She then went on to Arizona State University. She graduated summa cum laude from the University’s prestigious, Walter Cronkite School of Journalism with a degree in Journalism/Mass Communications with an emphasis in broadcasting.

LiAna started her news career with KTVK-TV as an intern. She loved it so much she never left! She has been with the station for fourteen years. Currently, she is the consumer investigative producer for Arizona’s top rated consumer segment, 3 On Your Side and is also a general assignment reporter. LiAna also reported for the station’s top rated high school sports show, ‘The Varsity Zone’ for five years.

In her free time LiAna enjoys cooking, watching movies, quading, and traveling. But her absolute favorite thing to do, is to hang out with her husband and beautiful daughters. She is a softball mom. She loves the beach and waterfalls! Her favorite team is the Arizona Cardinals and of course, the Sun Devils.

Life motto: “I can do all things through Christ who strengthens me.” (Philippians 4:13)

If you have a story idea for LiAna, Send her an email .

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Gary HarperGary Harper is the senior consumer and investigative reporter for 3 On Your Side at KTVK-TV.

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Gary Harper
3 On Your Side

With more than 20 years of television experience, Gary has established himself as a leader in the industry when it comes to assisting viewers and resolving their consumer-related issues. His passion and enthusiasm have helped him earn an Emmy for Best Consumer Reporter from the National Academy of Television Arts and Sciences. He’s also garnered several Emmy nominations

He has negotiated resolutions with companies of all sizes, including some of the biggest corporations in the nation.

Gary has successfully recouped more than $1 million for viewers around the state, making 3 On Your Side one of the most popular segments on KTVK and the station's Web site.

He's best known for investigating and confronting unscrupulous contractors. In fact, many of his news reports have led to police investigations and jail time for those who were caught. Viewers, as well as the companies and people he investigates, regard him as consistently being thorough and fair.

Gary has been with KTVK-TV since 1997. Prior to his arrival in Phoenix, he worked for WZZM-TV in Grand Rapids, Michigan, where he was as an anchor and reporter.

Gary is from Chicago, but launched his television career in Lubbock, Texas, after earning a broadcast journalism degree from Texas Tech University. Following his graduation, he was quickly hired by KLBK-TV in Lubbock, where he enterprised and broke numerous exclusive reports. His aggressive reporting in Texas helped garner him Best Reporter by the Associated Press.

Gary has been married since 1994 and is the proud father of two sons. When he's not helping viewers, Gary is busy catching up on his favorite college and professional football teams as well as cheering on his beloved Texas Tech Red Raiders.

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