3 On Your Side

Phoenix-area man can't get gym to stop 'debiting' his bank account

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(Source: 3TV/CBS 5) (Source: 3TV/CBS 5)

Brett Nelson and his girlfriend try to stay healthy. So, they work out as much as they can and watch what they eat.

“Yea, we're trying to watch what we eat. We eat lots of vegetables," Nelson told 3 On Your Side.

The couple recently moved into an apartment complex that has a gym on site. It's perfect for them and since the gym has everything they need, Nelson says it meant he no longer needed to have a gym membership to a place called Youfit.

It’s here, he says, he paid $80 twice a month to work out with a personal trainer.

So, he filled out some Youfit paperwork back in June to cancel his personal trainer sessions.

However, if you take a look at Nelson’s bank statements, you can clearly see Youfit continues to withdraw money from his account.

And, Nelson says he can't get the withdrawals to stop. "It's like they don't want to help me. They just have no control. They keep saying someone else is going t do it and I can't do this," Nelson said.

He eventually had to call his credit union to prevent any more $80 Youfit withdrawals from happening.

But by then, it was too late. Youfit had already taken out a three different withdrawals for a total of $240.

Nelson says he's tried to get Youfit to return the money, but can't.

"So, I contacted 3 On Your Side because I felt like I needed some help," he said.

3 On Your Side asked You Fit to look into the issue and they did.

They say in this statement that Nelson’s, "... original request to cancel on June 7 was not processed correctly and was not received by customer service."

As a result, Youfit expedited a check for $240 which Nelson says he just received.

Nelson says he's glad the ordeal is over and says the issue wouldn't have been resolved without 3 On Your Side.

“I’ve been dealing with Youfit for the past seven weeks with no results,” Nelson said.

“After 3 On Your Side got involved, I got my check.

3 On Your Side appreciates Youfit looking into the matter and resolving the matter as quickly as they did.

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Gary HarperGary Harper is the senior consumer and investigative reporter for 3 On Your Side at KTVK-TV.

Click to learn more about Gary.

Gary Harper
3 On Your Side

With more than 20 years of television experience, Gary has established himself as a leader in the industry when it comes to assisting viewers and resolving their consumer-related issues. His passion and enthusiasm have helped him earn an Emmy for Best Consumer Reporter from the National Academy of Television Arts and Sciences. He’s also garnered several Emmy nominations

He has negotiated resolutions with companies of all sizes, including some of the biggest corporations in the nation.

Gary has successfully recouped more than $1 million for viewers around the state, making 3 On Your Side one of the most popular segments on KTVK and the station's Web site.

He's best known for investigating and confronting unscrupulous contractors. In fact, many of his news reports have led to police investigations and jail time for those who were caught. Viewers, as well as the companies and people he investigates, regard him as consistently being thorough and fair.

Gary has been with KTVK-TV since 1997. Prior to his arrival in Phoenix, he worked for WZZM-TV in Grand Rapids, Michigan, where he was as an anchor and reporter.

Gary is from Chicago, but launched his television career in Lubbock, Texas, after earning a broadcast journalism degree from Texas Tech University. Following his graduation, he was quickly hired by KLBK-TV in Lubbock, where he enterprised and broke numerous exclusive reports. His aggressive reporting in Texas helped garner him Best Reporter by the Associated Press.

Gary has been married since 1994 and is the proud father of two sons. When he's not helping viewers, Gary is busy catching up on his favorite college and professional football teams as well as cheering on his beloved Texas Tech Red Raiders.

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