3 On Your Side

Flying through the airport stress free

Posted: Updated:
(Source: Google) (Source: Google)
(3 ON YOUR SIDE) -

Krystyn Hall is a huge fan of travel. What she’s not crazy about is the getting-to-the-plane part, especially at security. She explains, “It tends to be a high stress time for me.”

So, on a recent trip overseas, her travel agent suggested she try something called an airport concierge service.

It made all the difference for Hall, who says they “…escorted us through the airport, took us to customs and through security and everything. And it was so fast.” All for about $30 a person!

The concept of an airport concierge used to be an ultra-expensive option.

But now, these ‘meet and greet’ type services are becoming more common, and in some cases, more affordable.

Travel expert George Hobica says, “Anyone can use this. It doesn't have to be a VIP. It could be somebody on a honeymoon, a special occasion, an elderly parent who needs assistance or a small child.”

Hobica says concierge personnel can do everything from help with sticky situations at security or immigration, to run for souvenirs at the gift shop. 

The more they do, the more you’ll pay, up to the thousands to get you right to the door of the plane.

You can book through individual companies, through travel sites or some airlines offer them as well.

Hobica says there are times when specialty services may make sense, such as “…if you're in a hurry, connecting, or just getting to the airport through TSA, you're going to do it much faster than anyone else.”

Hall elaborates, “Especially if you're in a country where they don't speak the same language as you, it helps to facilitate that and ease all the stress.”

Hobica says he sees only one potential downside because it's not free. 

Hall says she now searches for the option whenever she travels, explaining, “It made the start of our vacation more relaxing, and it kind of eased back into reality at the end of our vacation.”

CONCIERGE SERVICES, EXAMPLES:

http://concierge.com

http://www.gatewayvipservices.com/

http://www.concierge.com/

TRAVEL SITE examples:

https://www.viator.com/tours/Montego-Bay/Layover-Lounge-Access-Club-Mobay-at-Sangster-International-Airport/d432-6432MOBAY

https://www.tripadvisor.com/AttractionProductDetail?product=6432MOBAY&d=2178189&aidSuffix=tvrm&partner=Viator

For AIRLINE airport concierge examples-- American and United Airline’s options:

https://www.aa.com/i18n/plan-travel/extras/five-star-service.jsp?anchorLocation=DirectURL&title=fivestarservice

https://www.united.com/CMS/en-US/products/travelproducts/Pages/United-Signature-Service.aspx

Click/tap here to download the free azfamily mobile app.

Copyright 2017 KPHO/KTVK (KPHO Broadcasting Corporation). All rights reserved.


  • Recent 3 On Your Side storiesMore>>

  • 3 On Your Side

    Gift card trick scammers are using to rip off consumers

    Gift card trick scammers are using to rip off consumers

    Wednesday, July 18 2018 10:39 AM EDT2018-07-18 14:39:41 GMT
    Berk was the victim of a gift card scam. (Source: 3TV)Berk was the victim of a gift card scam. (Source: 3TV)
    Berk was the victim of a gift card scam. (Source: 3TV/CBS 5)Berk was the victim of a gift card scam. (Source: 3TV/CBS 5)

    Always buy a gift card from a secure location and avoid buying gift cards off the rack.

    More >

    Always buy a gift card from a secure location and avoid buying gift cards off the rack.

    More >
  • Avondale couple not happy going solar

    Avondale couple not happy going solar

    Tuesday, July 17 2018 4:46 PM EDT2018-07-17 20:46:11 GMT
    The Chavez family say they feel like they were misled. (Source: 3TV)The Chavez family say they feel like they were misled. (Source: 3TV)
    The Chavez family say they feel like they were misled. (Source: 3TV/CBS 5)The Chavez family say they feel like they were misled. (Source: 3TV/CBS 5)

    An Avondale couple says they were lied to about the benefits of going solar so they called 3 On Your Side to get out of the contract.

    More >

    An Avondale couple says they were lied to about the benefits of going solar so they called 3 On Your Side to get out of the contract.

    More >
  • Consumers are skipping the 'medical middleman'

    Consumers are skipping the 'medical middleman'

    Monday, July 16 2018 5:10 AM EDT2018-07-16 09:10:11 GMT
    It’s therapy time for Michelle Mandoza, a rugby player sidelined because of an injury.   She skipped the traditional E.R. route and went straight to an urgent care, but not just any kind. She went to an orthopedic urgent care facility. (Source: 3TV/CBS 5)It’s therapy time for Michelle Mandoza, a rugby player sidelined because of an injury. She skipped the traditional E.R. route and went straight to an urgent care, but not just any kind. She went to an orthopedic urgent care facility. (Source: 3TV/CBS 5)
    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)

    It’s therapy time for Michelle Mandoza, a rugby player sidelined because of an injury. She explains, “I took a hit to my knee that kind of made my hip feel wonky.”

    More >

    It’s therapy time for Michelle Mandoza, a rugby player sidelined because of an injury. She explains, “I took a hit to my knee that kind of made my hip feel wonky.”

    More >

Gary HarperGary Harper is the senior consumer and investigative reporter for 3 On Your Side at KTVK-TV.

Click to learn more about Gary.

Gary Harper
3 On Your Side

With more than 20 years of television experience, Gary has established himself as a leader in the industry when it comes to assisting viewers and resolving their consumer-related issues. His passion and enthusiasm have helped him earn an Emmy for Best Consumer Reporter from the National Academy of Television Arts and Sciences. He’s also garnered several Emmy nominations

He has negotiated resolutions with companies of all sizes, including some of the biggest corporations in the nation.

Gary has successfully recouped more than $1 million for viewers around the state, making 3 On Your Side one of the most popular segments on KTVK and the station's Web site.

He's best known for investigating and confronting unscrupulous contractors. In fact, many of his news reports have led to police investigations and jail time for those who were caught. Viewers, as well as the companies and people he investigates, regard him as consistently being thorough and fair.

Gary has been with KTVK-TV since 1997. Prior to his arrival in Phoenix, he worked for WZZM-TV in Grand Rapids, Michigan, where he was as an anchor and reporter.

Gary is from Chicago, but launched his television career in Lubbock, Texas, after earning a broadcast journalism degree from Texas Tech University. Following his graduation, he was quickly hired by KLBK-TV in Lubbock, where he enterprised and broke numerous exclusive reports. His aggressive reporting in Texas helped garner him Best Reporter by the Associated Press.

Gary has been married since 1994 and is the proud father of two sons. When he's not helping viewers, Gary is busy catching up on his favorite college and professional football teams as well as cheering on his beloved Texas Tech Red Raiders.

Hide bio

Contact 3 On Your Side