3 On Your Side

Anthem couple gets $750 returned from contractor

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An Anthem couple received their $750 back from a contractor after 3 On Your Side got involved. (Source: 3TV) An Anthem couple received their $750 back from a contractor after 3 On Your Side got involved. (Source: 3TV)
They wanted pool railings installed but it never happened. (Source: 3TV) They wanted pool railings installed but it never happened. (Source: 3TV)
John Reed mailed them a check. (Source: 3TV/CBS 5) John Reed mailed them a check. (Source: 3TV/CBS 5)
(3 ON YOUR SIDE) -

An Anthem woman says she is certainly a lot happier these days, and she says she owes it all to 3 On Your Side.

“Because of you, we are $750 back in the good," Bonnie Lawry said.

In a previous 3 On Your Side report, Bonnie and her husband Lance explained how they had been ripped off for $750.

[READ MORE: Anthem couple says pool repair company vanished with their money]

How did that happen? Well, two months ago, they gave a check to a guy named John Reed who runs a company called J Reed and Sons Pools.

“He cashed it the same day. I found out from the bank and we haven't seen him since," Bonnie said.

Reed was supposed to fabricate and install pool railings for a total cost of $1,500.

That's because Lance recently lost his balance getting out of a nearby hot tub and took a spill into some rocks.

However, after taking that 50 percent deposit, $750, Reed never did anything and kept the money.

So, Bonnie and Lance decided to get 3 On Your Side involved.

"We said, ‘Hey, let's call Gary,'" Lance remembers telling his wife. “And, so we did and you came out."

3 On Your tried numerous times contacting Reed, but we could never get a hold of him for an explanation.

But the news report still aired and it was enough to get Reed to call Bonnie.

“He said that he had been called by several friends and family members saying they had seen him on 3 On Your Side and that he had better get a hold of us because he was in trouble,” Bonnie told us.

Reed not only contacted Bonnie and Lance but also 3 On Your Side saying he never intended to keep the couple's $750.

In fact, he said it was simple oversight and to make things right, he wanted to mail the couple a $750 check.

And that's exactly what he did. Bonnie and Lance received that check just days later.

The Anthem couple says they're thrilled to get their money back and couldn't have done it without 3 On Your Side.

“Oh, I think you're wonderful. Absolutely, I think you're wonderful,” Bonnie told 3 On Your Side’s Gary Harper.

"I think if anyone has problems with contractors or whatever, get a hold of 3 On Your Side because they'll really work hard for you," her husband said.

It was great to help out Bonnie and Lance, but this story is a good reminder to never hand over money in advance for any kind of home project.

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Copyright 2017 KPHO/KTVK (KPHO Broadcasting Corporation). All rights reserved.


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Gary HarperGary Harper is the senior consumer and investigative reporter for 3 On Your Side at KTVK-TV.

Click to learn more about Gary.

Gary Harper
3 On Your Side

With more than 20 years of television experience, Gary has established himself as a leader in the industry when it comes to assisting viewers and resolving their consumer-related issues. His passion and enthusiasm have helped him earn an Emmy for Best Consumer Reporter from the National Academy of Television Arts and Sciences. He’s also garnered several Emmy nominations

He has negotiated resolutions with companies of all sizes, including some of the biggest corporations in the nation.

Gary has successfully recouped more than $1 million for viewers around the state, making 3 On Your Side one of the most popular segments on KTVK and the station's Web site.

He's best known for investigating and confronting unscrupulous contractors. In fact, many of his news reports have led to police investigations and jail time for those who were caught. Viewers, as well as the companies and people he investigates, regard him as consistently being thorough and fair.

Gary has been with KTVK-TV since 1997. Prior to his arrival in Phoenix, he worked for WZZM-TV in Grand Rapids, Michigan, where he was as an anchor and reporter.

Gary is from Chicago, but launched his television career in Lubbock, Texas, after earning a broadcast journalism degree from Texas Tech University. Following his graduation, he was quickly hired by KLBK-TV in Lubbock, where he enterprised and broke numerous exclusive reports. His aggressive reporting in Texas helped garner him Best Reporter by the Associated Press.

Gary has been married since 1994 and is the proud father of two sons. When he's not helping viewers, Gary is busy catching up on his favorite college and professional football teams as well as cheering on his beloved Texas Tech Red Raiders.

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