3 On Your Side

Phoenix woman shocked by $1,700 water bill

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Ashley Kasprowicz said she receive a $1,700 water bill and doesn't know how it happened. (Source: 3TV) Ashley Kasprowicz said she receive a $1,700 water bill and doesn't know how it happened. (Source: 3TV)
Kasprowicz says the City went out to check her meter and after determining it was operating correctly, the inspector pointed to her sprinklers as the possible culprit. (Source: 3TV) Kasprowicz says the City went out to check her meter and after determining it was operating correctly, the inspector pointed to her sprinklers as the possible culprit. (Source: 3TV)
The City stood by its decision that her faulty irrigation system is most likely to blame for her $1,700 water bill. (Source: 3TV) The City stood by its decision that her faulty irrigation system is most likely to blame for her $1,700 water bill. (Source: 3TV)
Kasprowicz's second water bill was what she considered "normal," right around $50, so how her first water bill amounted to $1,700 is a mystery. (Source: 3TV) Kasprowicz's second water bill was what she considered "normal," right around $50, so how her first water bill amounted to $1,700 is a mystery. (Source: 3TV)
(3 ON YOUR SIDE) -

When you move into a new home, there's always added expenses like security deposits and moving bills.

But getting a $1,700 water bill? That's what one consumer is dealing with.

“We used to live near downtown Phoenix. We wanted to move over to Arcadia. It's a really pretty area,” Ashley Kasprowicz said.

She and her boyfriend recently moved and rented a small Arcadia home and say they like it because it feels cozy.

And with a tiny yard, Kasprowicz thought utilities, like the home's water bill, would be affordable.

But then, her first water bill arrived.

“My heart sank,” said Kasprowicz.

That’s because she says when she opened the City of Phoenix water bill, she couldn't believe it.

“I checked my water bill and it was $1,700 so I immediately called the City,” Kasprowicz said.

According to the City, Kasprowicz used nearly 244,000 gallons of water.

The average Phoenix swimming pool usually holds about 15,000 to 18,000 gallons. That would mean Kasprowicz used enough water to fill up almost 16 swimming pools.

So, Kasprowicz says the City went out to check her meter and after determining it was operating correctly, the inspector pointed to her sprinklers as the possible culprit.

“It's an astronomically large number of water that makes absolutely no sense, and I don't know where it came from and nobody's willing to look into it or help me,” Kasprowicz said.

Kasprowicz acknowledged her sprinkler system for her small yard was acting up and running more than it should have but not anywhere close to filling up to 16 pools. If that were the case, she says her property would have been soaked and flooded.

Still, Kasprowicz says the City of Phoenix is demanding she pay the bill.

“It's just a lot of shutdown statements and a lot of 'I don't really know what you expect us to do. This is your responsibility,'" Kasprowicz said.

3 On Your Side got a hold of the City of Phoenix, which maintains Kasprowicz's meter is not only working properly but that it was also read correctly.

And the City stood by its decision that her faulty irrigation system is most likely to blame for her $1,700 water bill.

Kasprowicz's second water bill was what she considered "normal," right around $50, so how her first water bill amounted to $1,700 is a mystery.

“There's no way it can use 250,000 gallons of water just in this little backyard. It's impossible that I would have ever used that much water,” Kasprowicz said.

By the way, the City of Phoenix did take a $100 off of that bill. In the meantime, the City is still reviewing the matter and will come to a formal decision within 30 days.

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Copyright 2017 KPHO/KTVK (KPHO Broadcasting Corporation). All rights reserved.


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