3 On Your Side

Valley man says his account was wiped for $2,600 for watercraft rental

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Brandon Fisher says he and his family have a yearly tradition of going to Lake Powell. Before heading out on this trip, Fisher went online to see where he could find some cool water toys to rent and he finally found a place. (Source: 3TV/CBS 5) Brandon Fisher says he and his family have a yearly tradition of going to Lake Powell. Before heading out on this trip, Fisher went online to see where he could find some cool water toys to rent and he finally found a place. (Source: 3TV/CBS 5)
(Source: 3TV/CBS 5) (Source: 3TV/CBS 5)
(3 ON YOUR SIDE) -

A Valley man looking to have a little fun at the lake decided to rent a couple water toys. The viewer who rented these so-called water toys says at least one was in disrepair when he got it.

Now, he's the one who's being forced to fix it and it's not cheap.

Brandon Fisher says he and his family have a yearly tradition of going to Lake Powell. 

“We like the lake. We've grown up going to the lake, renting house boats, power boats and jet skis.” 

Before heading out on this trip, Fisher went online to see where he could find some cool water toys to rent and he finally found a place.

“I found Fast N Fun Rentals on Craigslist. I was looking for just a good deal.”

Fast N Fun is run by a guy named Chaplain Eyre. Fisher says he filled out rental paperwork and handed it over with his debit card to Eyre in order to rent two Sea Doos.

The cost? Just over $800 for a four-day rental and an additional $500 was charged as a security deposit.

But, according to Fisher, as soon as he got the Sea Doos into the lake, the check engine light lit up on one and it didn't operate quite right.

So, he immediately texted Fast N Fun about the bad news.

“He said he just had them serviced everything was okay. There was like one ride after the service so it was just a faulty piece of equipment or something and it would be fine.”

But, Fisher says the one Sea Doo continued to have problems. So, he and his family called it a day but when they tried riding the Sea Doo the next day, they had the exact same problem. 

Still, he says Fast N Fun said not to worry.

“He encouraged me to keep riding and it'd be fine, and he'd check it when we got back.”

The big weekend getaway finally came to an end and Fisher returned the two Sea Doos back to Fast N Fun. He says he reminded Chaplain Eyre about that Sea Doo that wasn’t working properly and left.

But what happened next, he couldn't believe.

“Thirty minutes after I dropped them off, an invoice had come into my email for over $1,600 of damages he said I caused to the ski.” 

Fisher says he was being blamed for ruining the Sea Doo's engine. The Sea Doo he says wasn't working to begin with. As a result, he says Fast N Fun Rentals kept his $500 deposit and then raided his bank account for additional $1,600.

When you add it all up, Fisher says he was wiped out for more than $2,160.

“I knew in my heart that I didn't do anything and that I was getting the short end of the stick or this is just a big scam.”

Frustrated, Fisher asked for a copy of the paperwork he initially signed, and Fast N Fun Rentals sent him grainy, photographed documents where it does say Fisher agreed to pay for any damages that are discovered following the return.

3 On Your Side got involved. Chaplain Eyre wouldn't talk to us on camera and referred back to that paperwork that Fisher signed.

So, we tried go to the business but every time 3 On Your Side tried to find a physical address for Fast N Fun Rentals, it always came back to a storage facility located on Gilbert Road. The only other address listed on some of Fisher's receipts for Fast N Fun, comes back to a dirt lot right across from that storage facility. 

When we went inside, a storage employee told us Fast N Fun simply stores their equipment there and they have no relationship with the business. But they took my card and said they would have Chaplain Eyre call me.

Chaplain Eyre never did call 3 On Your Side back. But we did discover this: Fast N Fun has racked up numerous consumer complaints online, complaints very similar to Fisher’s.

In one review, a consumer writes that Fast N Fun Rentals "claimed we rolled his vehicle, thereby causing engine damage...The owner has kept $1000 deposit. The owner has also charged an additional $1,000."

Another consumer writes, "They came back and charged me $1,700 worth of damages..."

Fisher says he can't believe it and just doesn’t think it’s right. 

“In the end, if nothing else, I don't want other people to go through this.”

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Copyright 2017 KPHO/KTVK (KPHO Broadcasting Corporation). All rights reserved.


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Gary HarperGary Harper is the senior consumer and investigative reporter for 3 On Your Side at KTVK-TV.

Click to learn more about Gary.

Gary Harper
3 On Your Side

With more than 20 years of television experience, Gary has established himself as a leader in the industry when it comes to assisting viewers and resolving their consumer-related issues. His passion and enthusiasm have helped him earn an Emmy for Best Consumer Reporter from the National Academy of Television Arts and Sciences. He’s also garnered several Emmy nominations

He has negotiated resolutions with companies of all sizes, including some of the biggest corporations in the nation.

Gary has successfully recouped more than $1 million for viewers around the state, making 3 On Your Side one of the most popular segments on KTVK and the station's Web site.

He's best known for investigating and confronting unscrupulous contractors. In fact, many of his news reports have led to police investigations and jail time for those who were caught. Viewers, as well as the companies and people he investigates, regard him as consistently being thorough and fair.

Gary has been with KTVK-TV since 1997. Prior to his arrival in Phoenix, he worked for WZZM-TV in Grand Rapids, Michigan, where he was as an anchor and reporter.

Gary is from Chicago, but launched his television career in Lubbock, Texas, after earning a broadcast journalism degree from Texas Tech University. Following his graduation, he was quickly hired by KLBK-TV in Lubbock, where he enterprised and broke numerous exclusive reports. His aggressive reporting in Texas helped garner him Best Reporter by the Associated Press.

Gary has been married since 1994 and is the proud father of two sons. When he's not helping viewers, Gary is busy catching up on his favorite college and professional football teams as well as cheering on his beloved Texas Tech Red Raiders.

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