3 On Your Side

Update: Valley woman gets $4,500 refund for broken washing machine

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Christina Watts couldn't believe her new washing machine broke due to a pillow case. (Source: 3TV) Christina Watts couldn't believe her new washing machine broke due to a pillow case. (Source: 3TV)
(3 ON YOUR SIDE) -

It was a full year ago when 3 On Your Side first told you about a Valley woman’s problem. That initial report apparently went viral and as a result, things got done.

Christina Watts says a lot has changed since she first appeared on 3 On Your Side.

"I had spoken with LG and they said they saw our case all over the internet with you guys."

In the first 3 On Your Side report, we showed you how Watts turned to social media to express her frustration with a company called LG.

[RELATED: Homeowner feels caught in a 'spin cycle' over broken washing machine]

"No one wants to help, this has been the worse experience ever," said Watts.

Watts explained how her LG washing machine broke down during a wash cycle and wound up flooding and damaging her home.

According to the repairman that LG sent to fix the appliance, a pillow case was to blame.

"The tech told me that basically I’m not supposed to wash this no matter what the tag says, this is not supposed to go in the washer."

Watts says LG told her she shouldn't have put a polyester pillow case into her washer. Wattssays it's the craziest thing she's ever heard.

And the news report went viral.

"There were people in New Zealand, Australia, United Kingdom sharing it because they couldn't believe what LG was doing to one of their customers."

A restoration company came in to dry out the home and removed the baseboards. Watts ended up filing a claim with her insurer, State Farm, and paid a $4,500 deductible,

But here's the update. State Farm turned up the heat on LG following 3 On Your Side's report and, according to Watts, got them to pay for everything.

"The whole flood damage was about $20,000, we paid $4,500 for deductible, we got our $4,500 back and then State Farm got their $20,000," said Watts.

Since that story aired Watts has since moved into another home and yes, she has a new washer made by a different company.

"I want to thank Gary Harper for everything he's done, thank you guys for everything you have done. Without you guys I don't think this would have been possible."

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Copyright 2017 KPHO/KTVK (KPHO Broadcasting Corporation). All rights reserved.


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Gary HarperGary Harper is the senior consumer and investigative reporter for 3 On Your Side at KTVK-TV.

Click to learn more about Gary.

Gary Harper
3 On Your Side

With more than 20 years of television experience, Gary has established himself as a leader in the industry when it comes to assisting viewers and resolving their consumer-related issues. His passion and enthusiasm have helped him earn an Emmy for Best Consumer Reporter from the National Academy of Television Arts and Sciences. He’s also garnered several Emmy nominations

He has negotiated resolutions with companies of all sizes, including some of the biggest corporations in the nation.

Gary has successfully recouped more than $1 million for viewers around the state, making 3 On Your Side one of the most popular segments on KTVK and the station's Web site.

He's best known for investigating and confronting unscrupulous contractors. In fact, many of his news reports have led to police investigations and jail time for those who were caught. Viewers, as well as the companies and people he investigates, regard him as consistently being thorough and fair.

Gary has been with KTVK-TV since 1997. Prior to his arrival in Phoenix, he worked for WZZM-TV in Grand Rapids, Michigan, where he was as an anchor and reporter.

Gary is from Chicago, but launched his television career in Lubbock, Texas, after earning a broadcast journalism degree from Texas Tech University. Following his graduation, he was quickly hired by KLBK-TV in Lubbock, where he enterprised and broke numerous exclusive reports. His aggressive reporting in Texas helped garner him Best Reporter by the Associated Press.

Gary has been married since 1994 and is the proud father of two sons. When he's not helping viewers, Gary is busy catching up on his favorite college and professional football teams as well as cheering on his beloved Texas Tech Red Raiders.

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