3 On Your Side

Glendale couple says gym charged them for personal training they never signed up for

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Daniel Ramirez and his wife said they were charged for personal training sessions they didn't sign up for. (Source: 3TV) Daniel Ramirez and his wife said they were charged for personal training sessions they didn't sign up for. (Source: 3TV)
When Ramirez contacted EOS Fitness, he said they told him he signed up for the personal training sessions. (Source: 3TV) When Ramirez contacted EOS Fitness, he said they told him he signed up for the personal training sessions. (Source: 3TV)
3 On Your Side got involved and EOS Fitness said they are in the process of issuing a refund. (Source: 3TV) 3 On Your Side got involved and EOS Fitness said they are in the process of issuing a refund. (Source: 3TV)
(3 ON YOUR SIDE) -

A Valley man joined a gym to get in shape. Instead, he says it's his wallet that got a workout.

Daniel Ramirez says he and his wife try to stay in shape. So, last October they decided to take their fitness to the next level by joining this gym called EOS Fitness.

“It was a new gym in the area. My wife and I were looking for a place to go that wasn't too expensive and they were on special so we were like, 'Sweet, this is a really good deal,'" Ramirez said.

That deal turned out to be $18 a month for each of them. EOS Fitness offered the couple personal training sessions for an extra fee, but they declined and then agreed to have their monthly membership fees automatically withdrawn from their bank account.

According to Ramirez, he really didn't pay attention to the monthly withdrawals until recently, when he realized he had been charged for personal training.

“And it was there that I was like, 'I don't have personal training,'” Ramirez said.

Concerned, Ramirez looked more carefully at all of his bank statements and realized EOS Fitness had actually been charging him $37 a month for personal training since October. That's more than $300.

Ramirez immediately contacted EOS Fitness and what he heard next, he couldn't believe. 

“I was just telling him, 'Look, I don't have personal training.' He's saying, 'I don't know what to tell you, your signature is on the paper,'” Ramirez said.

What signature? Ramirez says he specifically didn't sign up for personal training. So, he got ahold of that contract.

“And I said, 'That's not my signature,'” Ramirez said. 

It's a signature alright, but Ramirez says it's not his. Ramirez showed us the signature on the personal training contract and his true signature and claims the one on the personal training contract is a forged one. 

Ramirez says EOS Fitness gave him the runaround. So he contacted 3 On Your Side and we asked the fitness center to investigate.

They did and sent us an email saying they, "...are in the process of issuing a refund. However, we are still investigating HOW and WHY this happened."

Ramirez says he really appreciates 3 On Your Side getting his money back and hopes EOS Fitness will investigate how his signature was forged so it won't happen again.

“I wanna see something at least try to be done about it instead of me just getting my money and saying, 'Well whoever the next guy is good luck to you.' I'd like to have something done," Ramirez said. 

EOS was very responsive and quick to resolve the issue. In fact, they tell us they will be mailing him out a refund check.

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Gary HarperGary Harper is the senior consumer and investigative reporter for 3 On Your Side at KTVK-TV.

Click to learn more about Gary.

Gary Harper
3 On Your Side

With more than 20 years of television experience, Gary has established himself as a leader in the industry when it comes to assisting viewers and resolving their consumer-related issues. His passion and enthusiasm have helped him earn an Emmy for Best Consumer Reporter from the National Academy of Television Arts and Sciences. He’s also garnered several Emmy nominations

He has negotiated resolutions with companies of all sizes, including some of the biggest corporations in the nation.

Gary has successfully recouped more than $1 million for viewers around the state, making 3 On Your Side one of the most popular segments on KTVK and the station's Web site.

He's best known for investigating and confronting unscrupulous contractors. In fact, many of his news reports have led to police investigations and jail time for those who were caught. Viewers, as well as the companies and people he investigates, regard him as consistently being thorough and fair.

Gary has been with KTVK-TV since 1997. Prior to his arrival in Phoenix, he worked for WZZM-TV in Grand Rapids, Michigan, where he was as an anchor and reporter.

Gary is from Chicago, but launched his television career in Lubbock, Texas, after earning a broadcast journalism degree from Texas Tech University. Following his graduation, he was quickly hired by KLBK-TV in Lubbock, where he enterprised and broke numerous exclusive reports. His aggressive reporting in Texas helped garner him Best Reporter by the Associated Press.

Gary has been married since 1994 and is the proud father of two sons. When he's not helping viewers, Gary is busy catching up on his favorite college and professional football teams as well as cheering on his beloved Texas Tech Red Raiders.

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